The staff are amazing, we let them know we were bringing the kids and they were greeted by name. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. First of all, it took them 3 days to even call us back for an appointment. The room was immaculate (as always), the beds are comfortable, and the whole staff was friendly and helpful (as always)! Later that day, I was further upgraded to one of the Executive Suites. Checking in with Jerome was smooth and he was very professional . I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. The day before arrival, I was pretty surprised to notice that Id been upgraded to the hotels top Ritz-Carlton Suite. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. The 5-star The Ritz-Carlton, Charlotte Hotel is situated 0.8 km from the Uptown-area BB and T Park Stadium. 11 Best Spa Hotels in Charlotte NC 2023 - WOW Travel But it jumped up to $200 for just a basic massage. After my time in the salt room, I went to the hot sauna, where I also spent 15 minutes. Not particularly luxurious though the room was of a good size. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. The property reserves the right to pre-authorize credit cards before arrival. He walked us to the elevator. Now, I've never worked for hotel operations so maybe this is a brilliant resource allocation to have three greeters and zero valet staff, but I can say as the guest it did not proportionately address my needs. We love to spa day and for the price, I'm sure you can figure out that 2 massages, food, and parking isn't far from a thousand bucks after tips, it's not worth it. Private Bathroom, 82 m (And I brought my mom back a Ritz bottled water, and she was thrilled.). Uptown's The Ritz-Carlton's in-house Spa & Wellness Center features a Relaxation Room and an Aqua Lounge, with massage therapists offering tranquil stress-relieving sessions. In order to get to the spa, you have to take the elevator up to the 17th floor. The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. CLTRZ - Sixth Floor Spa Menu April 2023 ADA nearby. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. Additional sorting options might be available (by type of traveler, by score, etc). In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop. And theres a nice refreshment stand with water, fruit-infused water, hot tea and trail mix. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Chicken salad that seemed like it was tuna in a can served with chips. Pre-arrival: Rita was in touch with me with pre-arrival communication. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! I would definitely go back, I guess this is the master thread so: Stay Report 11/26 to 11/27 Location:The hotel is located on the corner of Trade and College right downtown. Bathtub if the writer is claiming to be someone else). Higher management needs to step in and bring the life back to this hotel spa before it goes under. The Charlotte Convention Center is 1.3 km away. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. The spa takes up the top two penthouse floors of the hotel. I am extremely disappointed in our experience compared to my previous . BREATHE IN, and you can feel the salinity of the air in the Ritz-Carlton uptowns salt room coating your tongue. The Spa & Wellness Center | The Ritz-Carlton, Charlotte Then to top it off, the food was absolutely TERRIBLE. Once she knew the kids were coming she sent amazing snack baskets to the room for them.Thank you so much, Im so glad we found our new staycation location!If youre in Charlotte and looking for a great place to stay, look no further! It's the Ritz. why does it feel like the La Quanta Inn now?! A huge living room with pullout couch, two wing chairs, and a large InterneTV along with a work space. You know what I mean? Sincerely, Michael Matthews Director of Sales & Marketing The Ritz-Carlton, Charlotte michael.l.matthews@ritzcarlton.com, Extended Stay America Hotels in Charlotte, InterContinental (IHG) Hotels in Charlotte, Hotels near Belk Theater at Blumenthal Performing Arts Center, Hotels near Studio Movie Grill (Epicentre), Hotels near Johnson & Wales - Charlotte, NC, Hotels near Central Piedmont Community College, Hotels near Carolinas College of Health Sciences, Hotels near Queens University of Charlotte, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. We ate breakfast there and the food was delicious! expressly disclaims any duty or obligation to review or correct any of the contents of such website. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! Happy Monday to you, friend! This is the version of our website addressed to speakers of English in the United States. Your skin will be thanking you long after you enjoyed one of their honey and chocolate detox rituals. She was so nice! A member of the hotel also called me to see if they could arrange a welcome amenity for me. Arrival: It was true that there were no valet staff when I arrived (weird because the JW Marriott had several who were quick and happy to assist me so why can't the Ritz Carlton have valet staff?) Five Star Hotels in Charlotte, NC - The Ritz-Carlton After my massage, I took another shower, changed into my comfortables (I brought my trusty red sweatsuit to lounge in), then I ordered some lunch and sat on a chaise by the indoor pool (called the Aqua Lounge). Claim your listing for free to respond to reviews, update your profile and much more. We recommend calling ahead to confirm details. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. This is the best Ritz Carlton in which we have ever stayed! I would have brought my own food if we knew it was going to be this bad. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I would NEVER EVER go back to this spa. Hotel rooms and suites reflect the contemporary touch of designer Alexander Julian, who looked to Charlottes culture for inspiration. Review of The Ritz-Carlton, Charlotte. We hope to return and enjoy the entire hotel. 201 East Trade Street. This will be collected by credit card. Taxes and fees that are shown are estimates only. Friday - Sunday 9 a.m. to 7 p.m.. By clicking on the 'Accept' button below, you acknowledge that you will be leaving the ritzcarlton.com website. Its indoor, and it features windows on three sides, so you can see out to Charlottes Uptown (not a scenic view, but mostly rooftops of other downtown buildings). Upon check-in photo identification and credit card are required. All Pics are of the executive suite. Yes, its totally a luxury, but thats why something like this would make a perfect gift. Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. The service was helpful and friendly and truly went the extra mile to make our stay memorable. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. I knew something was up already before we even arrived. Whats super nice about the Relaxation Lounge is that there were no windows, and it felt very secluded and private. Serenity awaits in the heart of Uptown at the luxurious Ritz-Carlton Spa. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. Plus, it was cool to look out on Uptown Charlotte from the spa windows. Not really fair for the customers since the amenities are not all even open. The suite was really nice to have since I hosted several groups of friends over the course of my stay. My only complaint was there was a lack of hot water both the evening and morning of my stay. Once those two amenities were enjoyed, I took a quick shower and sipped on some orange-infused water while I waited to be called back for my massage. Accommodations: Maybe due to COVID, the spa accommodations were not what I would expect from the Ritz. But it jumped up to $200 for just a basic massage. Entry level rooms start usually at about $500 per night.) The Ritz-Carlton, Charlotte. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Discover luxury designed for the urban traveler in newly-reimagined guest rooms and suites. 131 0 obj <>stream Try Timed Out Escape in Ballantyne, District 57 near Wesley Heights, or Exit Strategy with multiple Charlotte area locations. Especially if there is nothing spectacular about the hard product. Spa and Salon Hours of Operation Monday - Thursday 9 a.m. to 4 p.m. Friday - Sunday 9 a.m. to 7 p.m.. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. I was hoping for something great. Monday - Thursday 9 a.m. to 4 p.m. The Ritz-Carlton is known for exceptional service, and I felt that there was always someone asking me how I was and helping me. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. Air conditioning They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. There was a problem loading the reviews. When I checked out of the far superior JW Marriott Charlotte (a property superior to the Ritz Carlton by a factor of approximately 6000) I tried calling for the car but was told that there weren't any valet staff available to get me at that time. While I normally write about healthy lifestyle and wellness, Im enjoying covering some local spots, so please let me know your thoughts! The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Unfortunately we stayed at this lovely hotel during the virus pandemic. The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. She rudely responded "well thats all good and all, but we don't have a therapist for youso". The Ritz-Carlton Charlotte is located in Uptown (which is Charlottes downtown) on Trade Street. na.spatime.com Inspired by a 19th-century speakeasy, The Punch Room offers 37 seats and a menu driven by local fruits, herbs and vegetables. it was a corner garden room (facing a corporate BofA building). We stayed there for our wedding anniversary. First of all, it took them 3 days to even call us back for an appointment. The open bar in the room was really unique and i dont think the prices we that outrageous. Our Ladies and Gentlemen are the key to the best our destination has to offer. Wouldn't return and wouldn't recommend to others. This was my granddaughter's first show, so the hotel staff made it special. Guests are required to show a photo ID and credit card upon check-in. Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. If youre in the Charlotte area and want to buy a gift for someone, may I suggest a gift card to The Ritz-Carlton Spa? The hotels location in Charlottes Uptown neighborhood places guests in the citys hub for arts and culture. You will be able to relax in comfort while you wait for your service in The Relaxation Lounge. I knew something was up already before we even arrived. UnionPay credit card, I didnt even use the workout/Peloton room. The room was absolutely incredible. Upon arriving, obviously the hotel is beautiful and we've ate at BLT several times before, it's great. The Spa at the Ritz-Carlton boasts five treatment rooms, including a couple's suite, women's and men's Vitality Lounges, and an Aqua Lounge. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Wifi worked well and the technology in the room was good too. From there, I went up to the dark and totally relaxing relaxation room (called the Relaxation Lounge), where I hung out, chilled and played on my phone for another hour. I got dressed in my clothes, and by the time I came back out, her explained that due to a clerical admin error (that they made!!! Facilities include an indoor pool and spa. The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, spa services including five treatment rooms, relaxation areas, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment. Contemporary design welcomes guests to the Uptown Charlotte hotel, complete with regional art and dcor that blends style with the comforts of home. Even entry level rooms here are huge at 500 square feet, We had a great experience at this Ritz. Lively lobby scene with BLT Steak, K Lounge and Bar Cocoa, 12,000 sq. Even though I was at the Ritz spa on the weekend, and I did pass other spa guests in the hallways, I got both the salt room and the sauna to myself, as well as the relaxation room I visited later. Executive suites cater to the business traveler and leisure guest, featuring both a separate living area with views of Uptown Charlotte and state-of-the-art technology. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. Copyright 19962023 Booking.com. View Treatments. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. My daughter, granddaughter, and I were in Charlotte to see a Broadway show at the Belk Theater. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. The LEED Gold-certified hotel is perfect for both an escape and exploration; its downtown location is walking distance to notable attractions. Discover, We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. We were offered welcome glasses of champagne during check in and everything was explained to us. Required fields are marked *. Please note that all Special Requests are subject to availability and additional charges may apply. That certainly made the whole trip even more worth it. Also the generous provisioning of water bottles throughout the room. Service was wonderful, they even knew our name when we walked in which was interesting given i don't remember giving it to the valet. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. A damage deposit of USD 200 is required on arrival. Guests appreciate our proximity to local attractions including notable museums and idyllic parks. When I returned at 10pm, the shoes were still there. I loved sitting in there, and had I been more tired, I may have attempted a nap. Find out moreabout meand stay awhile! We will definitely return. Staff was limited but very helpful. Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen. Please enable JavaScript in your browser to submit the form. ^9O6tA_?me Dear MsHellfire, Thank you for taking the time to let us know about your experience while staying with us. Room service is available 24/7. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. SPA SPALocated in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. I am extremely disappointed in our experience compared to my previous visits over the years. Here's how to experience a day at The Ritz-Carlton Spa for $45 - Axios The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. The Punch Roomavailable for private events. I am extremely disappointed in our experience compared to my previous visits over the years. It was so good and felt like it lasted a full hour for sure. yikes! Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly.