Mercari's selling fee is reasonable being one of the lowest around. I aim for same day or next day shipping whenever possible. However my last purchase for a ninja creami has gone from sucky to the worst experience ever. I help women save money and make money in everyday ways to meet their money goals. I like to add measurements to my listings because I sell clothes. If your item hasn't shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. But if you have a question about something else in general and want to contact support about it, good luck because their Help Center and even their Contact Us button sends you in circles to the same articles. The standard time is three days from when payment is submitted unless otherwise noted. Then another saying it must be shipped "within the time frame listed." Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The user interface is functional but not great. Unfortunately, no. Mercari is a Japanese e-commerce company started in 2013 and meant to be a second-hand marketplace that was easy to use from a smartphone. The title is limited to 80 characters, which is enough to fit in plenty of information. To report a chat: Tap the flag to the right of the message. DO NOT SELL ON MERCARI. When they do that the buyer gets a notification that the seller has sent the item. Its sent from Mercari to your email inbox, or you can download it from the website/app. mercari what if seller doesn 't ship within 3 days. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. The platform attempts to protect users from fraud, but like any online marketplace, it is possible to be scammed if you aren't careful. The first picture in the listing will be the main photo. Lets say youve done all of the above and made a sale. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. It goes against our guidelines to offer incentives for reviews. Step 3: Sell an Item by Creating a Listing. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. If youre thinking of trying it out, give it a try! How many days does a seller have to ship on Mercari? People come on looking for a deal and want an even better deal if they can get it. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Save my name, email, and website in this browser for the next time I comment. The "like new" item was dented where the box had been torn. Write out any flaws because some people dont look closely at the pictures. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. Mercari canceled the order and told me to call my shipping carrier, but I used THEIR shipping label. The default results of searches on Mercari is to show both available and sold listings, which further muddles the waters. If a case is opened against you, state your side and count on Mercari to handle the case. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. I try to only leave reviews when my experiences are positive or at least neutral, but I feel the need to post this as a warning.I understand the need for buyer protection, but sellers protection is severely neglected on here. Mercari is more likely to be one aspect of your work versus a full-time job. If the package says delivered but you havent received it, reach out to us. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. I have bought and sold with Mercari a few times. Horrible customer service. The payment is processed immediately, but the refund could take up to 30 days. They may make an offer to you via message. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. Poshmark is so much better. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. Totally un-ethical company. How do I enable in-stream ads on Facebook? What Is Mercari and How Does It Work? - Clark Howard The shorts has the entire liner cut out which wasnt disclosed. This gives sellers the opportunity to list a wider variety of items than many other marketplaces such as Poshmark and depop. Use that to track the package to its destination. Why do a lot of Mercari sellers end up not shipping an item or - Quora Does Mercari cancel order if not shipped? I ordered many items on Mercari and have been satisfied. After the transaction is rated, no refunds or returns can be made. Make sure your packaging is secure and under the weight limit. It's disappointing for search purposes, but if this happens to you, put the brand name in both the title and description so that it will be more likely to come up in search results. They told me its not their problem and closed the deal. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. The seller sent the wrong item to the buyer. Archived post. Is Mercari Safe for Buyers and Sellers? What happens if the seller doesnt ship within 3 days Mercari? Relist to change the price back to the original amount and keep your item at the top of search results. Had great communication with the buyer the entire time and updated every step. 3) Ship the item and follow tracking online. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. Seller hasn't shipped yet? : r/Mercari - Reddit Step 4. Then you have to pull out the item and measure it. What happens when a buyer requests a return on Mercari? All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Mercari has a seller dashboard that gives you information such as your revenue, number of items listed, average listing value, average order value, and so on. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). You want the item to arrive looking as good as it did when it left your hands. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. cindy paulson age now Another way that Mercari protects customers is to enforce identification verification on sellers. I try to keep this as up to date as possible, but it's best to look at Mercari for the lates updates. If the seller confirms that they have dropped off the package with the shipping carrier, but it hasnt received any tracking updates for 7 days, the order will be eligible for cancellation at the buyers request. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). The money can be spent on your own Mercari purchases (and the app will try hard to get you to do this) or can be saved up and transferred to your bank account via instant pay or direct deposit methods. Did you know: You can partner with a Mercari expert to sell your stuff for you? Mercari decides from there whether or not to allow the return. Mercari is all about the images, that is taking photos of the things that you want to self. You can opt for a prepaid label by USPS, FedEx, or UPS depending on the weight of the item. Prices for shipping items under 1 lb have gone up over the years, but are still cheaper than a platform like Poshmark, where the only option is to pay over $7 for USPS Priority shipping. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. I mention this at the top here because this is what everyone wants to know. There is even a section for brands (which can be found here). Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. I felt I was scammed! Now lets move on to some of the ins and outs the Mercari. You have entered an incorrect email address! Youll also pay $2 if the request is rejected by your bank for entering your account information incorrectly. I see a couple pages that state that sellers must ship within 3 days. Tried to order an item from two different sellers and both canceled my order within days. Cancellations on Mercari - Mercari: Your Marketplace Im convinced that no orders are ever shipped out from this app. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. Edit pictures right in the app. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. There is no single scam associated with Mercari. I only have to correct it once in a while. Why do sellers not ship or end up canceling an order on mercari? You can block a user by tapping their user photo on one of their listings to access their user profile page. There is an exception for buyers who cancel because the seller cannot fulfill the order. If you say that its in fair condition, people make ask you why or whats wrong with the item that makes you rate it as such. Where do I even begin. Theres a $2 fee for deposit requests of less than $10. Making shipping even easier. If the buyer doesnt act within the 3 days, Mercari will automatically accept the item and leave you an auto-generated review. If you sell an athletic bra, it only allows sizes such as small, medium, and large, not by band and cup size. How long does it take for Mercari to cancel an order? 5. Should I offer free shipping on Mercari? - IronSet It's up to the seller to agree or deny the cancellation request. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Get Your Money. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. rich scangarello salary . The Benefits of Being a Poshmark Ambassador I & II, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. The question, though, has evolved to: Are there buyer scammers on Mercari? And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES.Dec 29, 2021. What happens if the seller doesn't ship on Mercari? Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. This is great for maintaining the quality of listings and the platform. Refused to refund. Try to be as accurate as you can in your description and when selecting the condition to avoid any misunderstandings. Its good to be aware of this in advance. Interesting question and there are many answers: Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. The odd thing is that not all users are shown the make offer button. How Long Does Pickled Ginger Last In The Fridge? From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. Mercari will gradually lower the price of your item to a pre-set floor price based on their pricing algorithm. USPS First Class shipping and FedEx (Ground) are relatively slow, so dont worry if it takes several days to get to the buyer. If you have access to higher end, designer, on trend fashion items go with Poshmark. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. 3) Can you get scammed on Mercari as a seller? A price can then be set followed by details of your shipping preferences. The guitar was new. I mostly sell clothing, which is often under 1 lb. If you're selling something with a size like clothes or shoes, select the size of the item. (tip to other sellers: you can and should pursue legal action if you are ever unlucky enough to deal with a buyer like this) Thankfully most buyers are decent people and won't do this, but it's happened enough that it's no longer worth the risk and I've started using other platforms for my decluttering needs. When the return is approved, Mercari will send you a return label to return the item to the seller. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. I've bought and sold over 450 items on Mercari since 2015 and have not encountered one scammer. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. Theres a listing for shorts under athletic apparel, but not all shorts are athletic wear. If a package is marked as delivered and you have not seen it, then the seller is responsible. Use the magic wand to automatically improve the photo. Total MORONS! Mercari Seller Review | How it Works & What To Expect - SideHusl mercari what if seller doesn 't ship within 3 days