I have contacted Thriveworks about being overcharged. We are proud to make services affordable and accessible by helping you issue a demand letter and file appropriate court documents. At the beginning of 2022, there was a system change and that's where my billing got screwed up. I was told it my insurance covered my appointment. America faces a mental health care crisis. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. No services were received for this fee and no subscription was authorized. Click on Manage Subscriptions on your account page Click on the Cancel Subscription drop-down from the menu on the following page, and you can select to cancel your subscription If you can't access your account, you'll need to register your account and set up a password first. The next day I received another email from a different representative from billing, giving me a totally different reason for the charges. After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. This may turn BIPOC clients away from the service since therapists who are not culturally informed may struggle to connect with the client or may commit microaggressions. We'd love a chance to make things right. However, it is important to note that telepsychiatry requires oversight, especially if prescribing controlled substances. delivered straight to your inbox. At Thriveworks, we value you and all of our clients and strive to provide high-quality care throughout every step of your journey with us. It offers treatment through both telehealth and in-person modalities, and this flexibility is something that very few of its competitors offer, especially at such a large scale in 48 states. They asked us to also send an email which we did. The second time, the woman was very rude and hung up on me. First, if you feel comfortable talking to your current therapist about switching providers, you can do that in your session and your therapist can refer you to another provider within Thriveworks. Thriveworks | Better Business Bureau Profile Your privacy and confidentiality is extremely important to us. However, it is important to note that more serious mental health concerns (such as suicidality and psychosis) are not effectively addressed with an online therapy service, she explains, as those issues generally require a higher level of care and more frequent sessions than other diagnoses.. He stated he would transfer me to billing. Late in the evening on 1/30 she was admitted to a psychiatric hospital. Provide the name of the subscription service you want to cancel. I would like my $119 refunded back to my credit card please. To determine how well Thriveworks held up against its competitors, we surveyed 105 users of 55 different companies and sent all the companies a questionnaire to complete. Hello- We are so sorry to hear about this issue. Its a scam. From there, I could narrow down the therapists to find one I wanted to work with thanks to filters at the top of the page. Thriveworks is a nationwide organization of licensed counselors and psychiatrists that offer in-person and virtual care.. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Hello- We are sorry to hear about this issue. We save you the time and headache of having to contact multiple companies and handle different cancellation policies. Log in to DoNotPay and search for the Manage Subscriptions product. I mistakenly scheduled my daughter for an in-person appointment three hours away from where we lived. Our billing team has been in. We encourage all clients to leave their feedback so that we can work to make any necessary improvements. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. We have confirmed with our team that a supervisor has reached out to address the client's concerns and assist further. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.) El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. During the call was asked for a credit card. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. Most of [the issues Thriveworks manages] should be able to be addressed via online therapy, says our subject matter expert, Hannah Owens, LMSW. Well guide you through the process. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. Still holding. Thriveworks continues to send excessively frequent emails and text messages about a purportedly outstanding debt. The company is called "Thriveworks" and they offer online therapy/medication management. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thriveworks. - provider charged extra fee for evening hours but did not state the rate differential up front or that there was a surcharge for evening hours The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. We have confirmed with our billing team that any refunds due have been processed and that they have reached out to the client to go over this issue, as well as apologize for any miscommunications on our part. (You can also create an account with a non-Google email and make your own password.) - supporting documents pending Thriveworks Online Therapy & Counseling Review (2023) Thriveworks does not have a sliding scale or other discounts available. Ive called 5 or 6 times and even spoke to supervisors. They wouldnt accept the proof of their system not working and when I asked what I could provide for proof of her death without the death certificate they didnt have any options for me. Im not satisfied for multiple reasons. Content is reviewed before publication and upon substantial updates. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! I'm not even sure how thriveworks got my information in the first place. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. This means that you have a little more control over how intensive your therapy is (and how much you spend on therapy). DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. Once 2 were discovered, I requested a statement be emailed to me from January 1st.Since January 1st, Thriveworks has double billed me for EVERY appointment (there were even a couple of times I was triple billed!) Thank you for your assistance. Indicated amount was correct and I would not be billed for any future visits including copays as my insurance Medicare Advantage plan covered. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. Billing has confirmed that charges have been refunded for this client as well. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I was charged $119 for a different patient with a separate account. I ended up canceling the appointment more than 24hrs ahead. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. Also very alarming! On February 17th I called to cancel all future appointments. Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. Thriveworks did not transfer the accounts correctly and requested payment for all previous appointments, already paid under my insurance plan. THRIVEWORKS - 15 Photos & 22 Reviews - Yelp Regards, We independently evaluate all recommended products and services. Complaints for Thriveworks Solutions, LLC - Better Business Bureau 2023 Dotdash Media, Inc. All rights reserved. Following these disclaimers, I was asked a series of intake questions regarding my mental health history and current struggles. No action was taken by the billing department. We encourage the client to continue to communicate with our billing team in order to resolve this issue as quickly as possible. Yes. I was also told that I wouldnt get a refund until the other person paid them first. Again it was my financial information on file. The prices are as follows: $60 to $90 per week Enrollment fees. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was referred to a counselor at Thriveworks in February 2022. No billing info. Hello- We are sorry to hear about these issues! When I called in they state that they have a plan they offer for 99 per session but never told me that up front. which were $130 after insurance, I called on 4/13/22 to cancel my membership and told them to take my credit card information off . Click "Questions about Billing or Insurance.". We surveyed 105 users from each online therapy company and asked the companies to complete questionnaires. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Read More Cancel Thriveworks Membership How to Cancel Frndly TV Without the Hassle. Hello- We are sorry to hear about this issue! Please submit your cancellation request with 30 days written notice and include your name, physician's name, and reason for cancellation. But they were of absolutely ZERO help. Thriveworks Counseling Mt. Regards, If you click on a therapists name, you get a short bio, a list of conditions they treat, their therapeutic techniques, their pricing, and a small photo. THRIVEWORKS - 1010 Wisconsin Ave NW, Washington, District of - Yelp A week later they called AGAIN and left a voicemail about the outstanding balance, which no longer exists! Thriveworks: mental health counseling and psychiatry How absolutely disgusting and borderline unethical treatment of the people these services are intended for. We understand and empathize with your situation and how you must have been feeling during that initial conversation with us. How to cancel your membership in 3 steps: Once you submit the details, we'll work on canceling your subscription! ******* *******. I was on hold for over 90 minutes and had to hang up (a work meeting).It is reprehensible that there is a COMPLETE inability to get in touch with ANYONE without being on hold for 20 minutes.Seeing how many people have had similar issues being wrongly charged, and the inability to reach anyone to rectify the situationI think an investigation is in order.It's a shame that Thriveworks is such an incredible mess of a business because I love my therapist. If you think you need to cancel a membership because you have lost access to your online account, not so fast! I signed the waiver they asked and have continued to bill me more than 1300. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Once I chose a time for my first appointment, I was asked to create an account, which I did via my Gmail. See details. The sessions were booked with an email I don't recognize. VERYWELL MIND's 2022 ONLINE THERAPY AWARDS, Session rate varies by provider; Start at $99 per session, Couples Therapy, Family Therapy, Group Therapy, Individual Therapy, Medication Management, Psychiatry, Teen Counseling, Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Their billing department transferred me in circles and then hung up on me. I call over and over, on hold for almost an hour and no answer. *** ****** Customer Reviews are not used in the calculation of BBB Rating. As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. . Thriveworks is committed to providing you with the best experience possible. The charges have been appropriately refunded and the complaint is resolved. The first sessions began with the therapist explaining what confidential means in the context of therapy: Therapists cant share that you are in therapy, and they cant share anything you say in therapy unless they believe you are an immediate threat to yourself or others, are legally forced to, or believe a member of a protected group (such as a child) is being abused. Then, we tested the services ourselves, conducted comprehensive data collection research, and evaluated our results with the help of three licensed therapists. If you have billing issues, you may want to contact billing support directly. I submitted my insurance documents to the new practice and was told at this new practice that I would have a $40 copay. Simply texting a therapist (especially with asynchronous responses) does not create a safe space for the user to establish a rapport with the therapist, says Owens, our expert. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We want to make it right and are more than happy to refund the cancellation fee for you. We want them to remove us from their contact list, delete our account from their system, and cease and desist with any further contact. This was in February. They signed me up with the belief that it was a 1-time membership payment versus monthly. These shortages make finding a therapist difficult. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. After reaching out to our billing team, we were able to confirm that they've been able to connect with you to make sure that all claims were processed correctly. Hello- We are sorry to hear about this issue. They tried charging me while the card was frozen. If you choose the in-person option, the sign-up process is identical. The membership fee is useless, they make it sound like you need it for services, however you do not. somebody finally called me on 3/28. After multiple exchanges we paid the actual amount that was owed and AGAIN asked them to fix the remaining balance on their side. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. We believe this issue to be resolved but encourage the client to reach back out to us if we can assist further. I never received any bills. All Ive been asking is to refund me the $119 and then handle your other client without my involvement for their bill. They did say that they were going to refund me, but at this point I had already disputed it with my credit card. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I did not authorize the charge. I disputed it with my credit card and thats the only reason the charges look like they were reversed. Hello- We are sorry to hear about this issue! We worked with subject matter experts to get their expert analysis on how suited this company is to provide quality care to therapy seekers. Read Customer Service Reviews of thriveworks.com - Trustpilot Mr. ****** obliged. Log In | TherapyPortal Cancel Any Service or Subscription - donotpay.com BBB Business Profiles may not be reproduced for sales or promotional purposes. For this review (and for the sake of my busy graduate school schedule) I chose to just work with therapists who offered teletherapy. Thriveworks Counseling Reviews, Ratings | Counseling & Mental Health 2. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any other questions/ concerns. You're Data Is Shared and SoldNow What? Thriveworks Visit Site. All the appointments that I missed during that time understood and offered me condolences, but the one place that is supposed to care about my mental health had zero care, compassion or empathy. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In the end they stole easily $650+ from my bank account. Regards, As soon as it was unfrozen, they made an unauthorized charge. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. There is no space and time set aside for doing the emotional work that the user needs to do, which is a basic tenet of talk therapy. It felt very personable. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. Thank you, {{form.email}}, for signing up. THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp Three days later they sent a harassing email offering a reduced fee. If you have any questions, were here to help! We believe this issue to be resolved but encourage the client to reach out if we can be of further assistance. Randomly I started getting $198-$250 charges once a month with no knowledge. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science. They asked for proof and I provided proof from my HSA account and then they stopped responding to me. I was billed $50.21. You can also meet with your provider as much or as little as they can schedule you, and switching providers (or adding a psychiatrist to your team) is incredibly easy. I was told repeatedly that my sessions were covered and would have never signed up for weekly counseling sessions if that is how much I owed. Im a Sr VP with my company and cant believe I'm being treated this way. I Tried the call back feature and no call back either. Rep. 172 complaints closed in the last 12 months. This just continues to waste more and more of my time and continues a terrible customer experience. Was told my insurance was full coverage but needed a card on file for that monthly subscription. We encourage the client to continue to communicate with the billing representative if there are any remaining questions or concerns. We encourage you to continue to communicate with the billing representative if there are any further questions/ concerns. In the first month we had a billing issue where they weren't charging the copay for each visit. The refund was then issued. Thriveworks is a Covered Entity Under HIPAA. Best Online Psychiatry of 2023 I froze my card before they could charge me because after I cancelled the appointment, I had a bad feeling. We have confirmed that our billing team has reached out to assist further. We have confirmed with our support team that they have refunded any overcharged membership fees, as well as reached out to let you know and assist further if needed. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any other questions or concerns. Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. They guarantee the clients and bill insurance. Thriveworks has been deceiving in their billing procedures. I blocked them with the credit card company. As a matter of policy, BBB does not endorse any product, service or business. A month later they sent a bill for the money that had already been paid. Theres no way to filter by identity. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. Whether you prefer in-person or online sessions, Thriveworks can meet your needs in an ever-changing mental health care environment. Welcome to the client portal for Aimee Garcia. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. When you enter the Thriveworks homepage, you immediately see a button to book a session. As someone who uses telehealth therapy often, I felt willing to open up because I didnt feel like I was using a service run by a massive corporation. *** ******, - Lied and told me that they provided services for psychological ******** ***********, but it was not the case at my appointment Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. They are available to assist: There are times when trying to handle issues with a company comes to a halt and you are not receiving a satisfactory resolution to your problem. Sixty-four percent of our survey respondents said they didnt need to switch therapists. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. We explained everything AGAIN and provided documentation. I attended my counseling session and found it to be a good fit so I booked my next session and then called the thriveworks number and spoke with an agent to find out what I would need to pay for my appointments. We have confirmed with our billing team that any balance due has been written off, and that our team has communicated this with the client, as well as apologize for any miscommunications on our part. When you are able, please send in the certificate we understand this was not feasible at the time, and we could have done better when you were beginning your grief process. If you post 20 hours then it's very likely you will have 20 clients a week. Log in to manage your appointments, join telehealth sessions, and complete paperwork. Fill in the required information, and send it. If you click this button, it leads you to a calendar enabling you to click on the available appointment that works best for you. How Do Therapy Sessions Work at Thriveworks? Thriveworks is suspiciously incompetent. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/concerns. . I have called my bank to change my card info and started a chargeback. To cancel your Thriveworks membership, you have a couple of options. Frndly TV is one such service that offers over 30 channels with subscription plans starting at $6.99 a month with a seven-day trial period. I receive text messages from them every other day saying I have a balance due. I want the charges removed!!! If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. BBB is here to help. Hello- We apologize for any confusion that was caused! Thriveworks also offers family therapy in Birmingham. A supervisor named ****** told me she was going to refund this. 172 complaints closed in the last 12 months. Thriveworks Online Therapy Review - Verywell Mind We received an email from them saying the appointment had been cancelled. As a matter of policy, BBB does not endorse any product, service or business. But when I log onto their patient portal to pay the claimed debt, I see clearly that I have zero balance outstanding. BBB Business Profiles are subject to change at any time. I want a refund. Hello- We are so sorry to hear about this issue. We believe this issue to be resolved but encourage you to continue to communicate with the billing representative if you have any further questions/concerns. After this we switched from my insurance plan to my husband's. Customer Reviews are not used in the calculation of BBB Rating. It can be canceled immediately. A Thrive Market membership allows you to order as often as you like, with no order frequency requirements or limits. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. If there is any further assistance we can provide, we encourage the client to reach back out to us. The whole process felt less like starting therapy and more like signing up for a hot yoga class because of how little information I needed to enter. I have horrific memories of identifying my baby sister in a morgue. How to Cancel Thriveworks [Money-Saving Hack] - DoNotPay Follow the instructions that were included in the email you received when you scheduled your first appointment. Therapy Scam - Thriveworks : r/Scams - Reddit We regret this decision. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. Appointments are available on weekdays, weekends, and online. We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. Sometimes, there is also a video of the therapist available, but they are no longer than 30 seconds, and there are no links to their professional websites. We can handle everything from diaper services to gym memberships, to gaming or music services. In this sense, Thriveworks feels more like a directory of therapists rather than an online therapy company such as Talkspace and BetterHelp, which help match you. She is a licensed social worker with clinical experience in community mental health. We encourage the client to continue to communicate with our billing team in order to resolve any further questions or concerns as quickly as possible. BBB is here to help. Hello, We are so sorry to hear that you are still experiencing issues with the portal. You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged.