For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. She has been emptying a bucket of leaking water 3 times a day. We never leave a job unfinished, or a customer unsatisfied with our level of service. The Customer Complaint Panel - The Stonewater Customer hubb I have had it tested and were told that it has to be from moister getting into my attic. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . By doing this, our aim is to deliver great customer experience as often as possible. Anyone can write a Trustpilot review. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. trailer We never leave a job unfinished, or a customer unsatisfied with our level of service. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Thank you Tracey. After they evaluated the bathroom, it took 4 days later to get the bid. Submit a complaint and get your issue resolved. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Great Job . If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. No, Stonewater Inc does not offer a senior discount. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. He went into the attic and saw the vent ducts that need to be tied in correctly. 0000006190 00000 n I ask him if Stonewater had said who was paying for it. 0000008059 00000 n If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Thanks Sandra! At least our negotiations with the other housing provider has proved positive, fruitful and confident. Unlock this free profile to update company info and see who's viewing your profile. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. STONEWATER, INC. :: Texas (US) :: OpenCorporates People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com Seems to be a theme that they focus on profit over the poor people they promise to help. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Appointments get made and then no one turns up how much longer is this going to go on for!?!? One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. We're sorry that there are a few more issues to sort but we are here to help. Stonewater Roofing Review: Residential roof - ComplaintsBoard.com Enter a zip code and get matched to businesses near you. Revealed: Housing Ombudsman names landlords in latest complaints 0 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> We'll be in touch with you soon ~ Matt. They must have a lot of work to do. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Julija assured an easy and smooth process. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Companies can ask for reviews via automatic invitations. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! Great to hear your kind words about the team. - Hani. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Featured review. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. complaint in our Complaints, Compliments and Comments Policy*. Enjoy your new home! You can access MyHome on the web or via the MyHome app. It took years to have a dangerous wall sorted out. I must be a worry to have an active leak in her home. 0000001330 00000 n First gas leak, then water leak which is still on going now. No, Stonewater Inc does not offer eco-friendly accreditations. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. This would have been a 5 star review however I found there was a lack of communication in my experience. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. I'll pass this onto Suzan ~ Matt. Sam has been very professional and her communication has been brilliant. Firstly I went over 6 weeks with no hot water and heating. Find out more about these on Estate services. So far Im very happy with stonewater. Stonewater Roofing | Complaints | Better Business Bureau Profile The easiest way to report your repair is via MyHome. He is in his 50s and an alcoholic, what the hell are you playing at? With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. Largo FL 33777. 19 reviews. Hi Steve, I'm sorry to hear this has been your daughters experience. The broken Perlin was replaced, but the rafter was not fixed. You can view our dissatisfaction/complaints policy here. This is where the problem started. He has denied any responsibly. . We will not put up with our elderly relation being treated like a nobody. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. The Customer Complaint Panel who are they and what do they do? May 03, 2022 3:24 pm EDT. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . I never received another call. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. 2023 Trustpilot, Inc. All rights reserved. Stonewater Roofing | Complaints | Better Business Bureau Profile We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. He said that they had fixed it anyway. 0000003570 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, Stonewater Inc offers free project estimates. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Copyright Stonewater. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Thanks for the review and feedback! 0000003684 00000 n I would recommend Stonewater and will be telling everyone about my experience with them. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Answered all questions and price was very good. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. Thank you for your honest review. there is no communal heating! Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. 0000066042 00000 n I will miss my weekly updated with Tracey you have been truly amazing and supportive. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. What a wonderful review. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. PDF A guide to making a complaint - stonewater.org I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. The only time stonewater will contact you is if you don't pay your rent ironic hey? They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Stonewater Inc accepts the following forms of payment: Check, Financing Available. We wish you well for your new home :). So as I promised, its the papers and the MP as my next port of call. They were venting from one bathroom to the other bathroom. ~ Matt. Total mess of a company ! They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Family owned & operated. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. That's great to hear, Amy, I am pleased :) Thanks for the review! A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. He came bake later and fixed the dryer vent and left. 0000014031 00000 n Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Amazing employee. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. 0000001489 00000 n ), filed by Jason Coker. In April of this year, I wrote a letter to the President of Stonewater. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. They did a great job. Give us a call, or request a free quote today. Could not have gone better. Now comes the problem. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I had two-bathroom vents that vented into one of the wind turbines. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Then eventually got a new boiler fitted but since then nothing but issues. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. C ii, Malcolm. Do Not Sell or Share My Personal Information. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. 0000000016 00000 n 0000065964 00000 n and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. hbbRc`b``3%E=@ Efficient, professional, and overall a lovely personality which translated over the phone and via email. House was handed to me smoothly. Thanks Kirsty. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. From start to finish, the agent who handled my move has been nothing but helpful. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. We aim to respond to all email queries within two working days. We offer a wide variety of financing options and stand behind our services with a variety of warranties. The easiest way to report your repair is via MyHome. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. My virtual Property inspection with Suzan was really efficient and easy. 0000001152 00000 n 0000092214 00000 n Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Gail Walker of Stonewater always responds to my questions and is always there to help. Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom If youre not sure what to do, get in touch with us so we can help. That's great to hear! These agencies . I have constant smell of damp in my house. They did say they would fix the rafter, but as of today it has not been done. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I understand that the wait would have been frustrating. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days.