I ask because theres another person that could have fathered my child and he thinks shes his as well as I do they look so much alike but he has yet to take a DNA test. Youre welcome to call us at 800-344-9583 to pay for the test. Good Morning, I have tested several times with your company and Im concerned that you are seeing my past testing and reprinting them instead of retesting. Were here today till 6 pm Eastern Time and one of our representatives can help you. i let it dry though could that affect the results on a test?? Hi, Haylee. Follow us on Facebook and Twitter! Now that you've done your part, IDENTI GENE will step in and do the rest. Youre welcome to call at 888-404-4363. You have already received your results for a DNA paternity test and, for your own personal reasons or perhaps for legal ones, youve decided to test again. By postnatal, I simply meant following birth, no matter the age of the child. You can do this by calling IDENTIGENE, purchasing a kit on our website, or by picking up a kit at select retailers. he may not "feel" like she's his but if she is ( which it sounds like your positive she is) hold him accountable. Its possible you got one of the older kits that cant be tracked. All I can say is that we specialize in paternity testing and have performed thousands upon thousands of tests. This made me feel insecure about the results. If you didn't cheat then it's his baby and there is nothing to worry about. If the sample envelopes become damp, let them air-dry before putting them in the mailing envelope. I was surprised to see that it was only $24.99, which was much cheaper than other paternity tests Id seen. But this would not affect results. The result came all positive 98% how is that happen? Please contact us via our Facebook private-message, and we will look into it for you. Since its been 2 calendar weeks for you, they must be just about here. It is important to remember that this method of sending samples can take anywhere from 7-10 days to arrive to our lab. Well, I dont know what to sayIts also not possible for a highly-accredited lab like ours to issue a positive probability of paternity if the man tested is not the biological father. 2. I also paid online. If you dont swab right cant the test be different? Your email address will not be published. Our extraction and analyses processes are exactly the same for at-home tests as for legal ones. Here are some links that can further explain sample contamination: Can you relate to this scenario? Im not sure what you mean by DNA does change. If its the same person testing again (for example, the childs DNA if shes testing with multiple fathers), then her DNA will be exactly the same across all tests. This time your results were different. Also we could not get assistance to reset password. I would like to pay online if possible. Because I have the . Hi. Its usually for one of these reasons: (1) The lab needs to test additional markers in order to obtain conclusive results, or (2) More analysis is required because they detected a genetic mutation. When my gf was. Thank you for your time and help. If my results are contaminated do i have to go purchase another kit and send in $89? Thank you for contacting Identigene. Identigene review by a DNA Testing Choice user2016-03-18. I never cheated but I still had the fear it would come back wrong. This seemed a lot less certain. Per HIPAA, we have to ask for three identifiers before speaking to anyone about a casephone-number recognition is used as one of those, and so we only have to ask for two if a known customer calls in. why does it take longer to receive the samples if youre using the prepaid envelope? I dont find any other explanation in my case. After doing the collection you will want to mail in: the participants DNA samples, the payment of the lab fee of $89, and the order form completely filled out. We are an accredited laboratory and follow very strict guidelines to ensure accurate results. can you kindly advise us what to do next? I would have him take one and shove it in his face. Have you had other people with similar puzzling results from AncestryDNA? Hi, Tomasena. Hi, Jayla. Of course it was fine. Hi, Steve. we had a problem with a sample so my son had to send in another sample and then they couldnt find us on their system for a day which delayed the process further. The person I will be testing is black but there are no resemblances and she has no trace of being mix race what so ever. Has anyone heard of the Identigene test being wrong? - Page 2 When my gf was. See our DNA Testing laboratory accreditations. I suggest you give us a call at our international number (+1801-462-1401) during our business hours (9 AM to 5:30 PM Eastern Time) and get assistance. If youre purchasing a paternity test, youve no doubtthought a bit about it beforehand. Did you find out who was wrong. A case number is assigned once payment is made in full. i mailed in my paternity kit without paying. Hi. I DIdnt pay online I paid through to the mail. You did not answer all my questions! I (their father) do not show up as a relative at all. Without more details in your comment its hard to give a specific answer. I'm sure they are very accurate. 1 DDC Way If the exact same DNA is submitted for this test as for the last test, you can expect the data and the results to be exactly the same. It is only used as an identifier when a customer calls in to customer service. Just enter the email address associated with your account and the 6-digit pin number you entered on the order form. Paternity tests - How do they work and how accurate are they? Hope this helps! I was pleased to find that the Combined Paternity Index and Probability of Paternity were in a slightly larger font than the rest of the results, making it easy to see straight away. Youll need to call us directly at 800-344-9583 and selection the option to make a payment. The results were the same as first test. A witnessed collection by a third party eliminates the chance for mistakes or tampering with the samples. how do i know if my results were conclusive or inconclusive? Hi, Karen. Please call for more info at 800-681-7162. How Can My Paternity Test Samples Get Messed Up? | DDC Hi, Kerri. Had the test been a legal, witnessed test, it would have names. I'm sorry but how can you "guarantee" anything. Maintaining these accreditations includes regular inspections by the accrediting agencies. Hi, Destiny. As mentioned in the instructions, if customers want their samples to reach us faster and dont mind paying for postage, theyre always welcome to send the envelope priority mail or via FedEx. DNA does not change over time or even because it was tested in a different lab. All rights reserved. This is Carolyn and I worked both for Identigene when it was its own lab and I now work for DDC, which bought Identigene. This time it will include the mother, Im gonna assume that wont really impact the results of the test. Hi, Nani. Hi, Melody. Hi, Tameka. Youve probably looked into what the process entails, compared prices from various companies and thought about the implications of knowing paternity and how that will change or impact the lives of the people involved in the test. Hi, Wilfredo. We follow very strict procedures, but because human beings handle samples, there is always an extremely slim chance of some kind of error along the way. Physical characteristics are never absolute proof of paternityonly DNA can determine that. If you work for DDC then you've probably heard of the case where a paternity test was fooled because the father/uncle was a chimera. My payment was processed three working days ago, but I still have not received an email, call or text saying that yall have even received my kit. Those results show that the grandparent and child are not related. If you paid online and included the barcode from your kit during registration, youre just fine. I guessed that these instructions may have been for the new-style kits Id seen on the website. But how do I know for sure your company ran the second test. Hi. Or, if you still have the kit box, you can register it online and pay there. I sent test results for my son over 2 weeks ago. Identigene gets pretty bad reviews for poor customer service, while DDC (which offers their own test) gets glowing customer service reviews. Did anyone go to a different lab or the court? We dont put names on at-home tests since we have no way of confirming the names associated with the samples are real or if the samples belong to who participants say they do. The testing processes are extremely controlled and results are guaranteed accurate. Thanks for testing with us! The only way the Identigene post-natal test could have different results from the pre-natal one is if one of the participants submitted DNA that wasn't their own. I mailed out my samples on 11/8/16 around 4:15pm Around what date should you guys receive it? I had the same experience with my first born. It may be that the biological father of your child, if he is black, has white in his background and those are the genes the child is displaying. The results came back 0.0% for all 3 possible chances of paternity, could one of them be wrong? If test results from two accredited labs are different, chances are its one of two scenarios: In either case, a witnessed collection (legal DNA test) is your solution. It then went on to provide details about how to interpret different sections, including the paternity index and probability of paternity. Everything is ready to send! Please check your inbox. Your blog comment may be made public, so please do not include confidential information about your case. I sent it on the 17th and still nothing what is going on? I live in KY. How long will it take for the test to get to yall. Besides the standard markers for establishing DNA why would an additional test called the ancestry test be added in establishing paternity? Hi, Chase! It just took a little longer for the results since they say they didnt have my email. You didnt do anything wrong. If you were issued results for the first test, then thats an indication that enough DNA was able to be extracted for testing, despite the smoking, brushing teeth, and eating beforehand. Are they destroyed? If our names are in your system the lab could have seen a test was done on us 2 weeks ago and just sent me the same results. I changed them names on one test but paid with the same credit card so the representative was still able to see all my test..so then I changed names again and paid with money order. This company is either incompetent, or a scam, Im still reaching out for legal representation to find out exactly what is going on. Nobody answers please help. Call 1-888-404-4363 Monday-Friday 9am-5:30pm E.T. Good luck Hun! its probably correct but the whole experience has left me feeling less than confident, Identigene review by a DNA Testing Choice user2017-12-14, I thought this genetic kit would be easy to use it was easy to use the swab, it was not easy to find out what was going on after sending the swan to identigene, A very frustrating process to work out when I would get the results and then how I would get them, Definitely buyer beware with this one, 2 star, Identigene review by a DNA Testing Choice user2017-07-02, Dont EVER buy a test from this company, they are totally uncontactable, Identigene review by a DNA Testing Choice user2017-06-04, Good service but slow, took a day longer to get my results than I expected and a day is a long long time to wait for a result like this. AncestryDNA says that my Sons born six years apart are not mine. Hi i just did i test threw my alleged fathers mother meaning we didnt do the test together the results came back 0% which im ok with but i feel a little paranoid i mean i really dont understand how someone would mess with a babys life like that but i maybe wrong any suggestions i really want to let it go we dont get along and maybe its for the best but my son has a right to know there is one other possibility but we used protection but then again things happen idk. Give us a call at 888-404-4363 and one of our experts in Client Support can help you, OK? You say sometimes unintentional mistakes are made. I was a bit surprised by this, as Id assumed Id have unlimited access to them. In your case, since the results were negative, the samples were re-tested by a different person, just to be sure. We tested together and sent them off so no intentional tampering plus he wants the child. If you dont hear by next week, please give us a call at 800-344-9583. It should arrive anytime and youll be notified once your envelope arrives and testing begins. We cannot find your case with the email provided for this comment, so we cannot contact you directly. Its probably best to just wait till after the babys born. Get answers anytime by visiting our Help Center. Cant I just do the swab and submit it to you. If you used the postage-paid envelope in the kit, please allow up to 10 business days for delivery; but it will most likely be sooner. I purchased the test from Walmart. A lot of work goes into the DNA paternity testing process from the laboratory side of things, but lucky for you, the process for our customers is a cinch.