I will be contacting my states attorney generals office. Check out this quick video to learn more about FlexShopper! Very misleading and I feel taken advantage of . Thank you for your cooperation. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. Our goal is to help consumers with bad credit get goods they want through a Lease. Save my name, email, and website in this browser for the next time I comment. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. We apologize for the customers' recent experience at FlexShopper. No charge for 90-day payoffs. They are not transparent, but they will often direct you to a vague lease statement. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. The phone numbers I was using/given ************** and the other number **************. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. is this correct? Yes they are. Mention this review and we will be sure to get your concerns resolved right away. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. The item came and did not Bluetooth as it should. Yes, this option is available on every lease! FlexShopper also expects users to have valid SSN, as it doesnt focus much on your In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Our marketplace allows you to shop all of these categories and beyond. Though we normally aim to deliver a great experience, it seems we missed the mark this time. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Let us Tell You How. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager. Some of the most popular categories are highlighted below. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. They have more retailers but I wanted to name a few. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. 4. Letting customer service know of your financial developments is an excellent way to keep your account in good standing. The consumer has no further obligations with FlexShopper. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. They tried to lie and say that I put it down as a payment method. We apologize for any miscommunications that occurred with FlexShopper. Website says they will attempt to charge my "primary" payment method when a payment is due. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. In-Store Solutions - FlexShopper It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. We attempted to reach the consumer, but our attempt were unsuccessful. Accept and digitally sign lease agreement to complete purchase. Contact Us - FlexBlog | FlexShopper 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. 15 Best Sites Like Perpay 2023 - Rigorous Themes But my question is why not ? I finally had to get a lawyer and I recommend anyone having issues to do the same. WebContact Need Help? FlexShopper, Inc. Reports 2022 Fourth Quarter and Year They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. The customer has no further obligations to **********************. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. There are many better options out there. April 10, 2023. The Tech was very professional and gave me the information I needed to fix my issue. 7 An initial security deposit and/or payment may be required. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! FlexShopper - nationalcreditdirect.com Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you for your inquiry. Now they are double charging me for the items. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! Buy From FlexShopper's USA Online Store - Borderoo The item was returned 7 months ago!!! My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. 5 Good credit is not necessary but not everyone with bad credit is approved. I ordered tires through Tire Agent, financed through Flex Shopper. Hundreds if not thousands of people fall for this! I Received the Wrong The only place they tell you about having to call to set up monthly payments is buried in the faq section. Currently, Jason Oakley has one active Lease with a balance due. But the main issue is that Flexshopper sold my account without any type of communication. This is your estimated weekly payment if you used your entire spending limit. We are here to assist. I called again today as its been 5 months. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical and we apologize for the recent experience. At no point did anyone call or send any information saying that he had been removed from my case. AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. This makes it less expensive to purchase the items before the end of the term of the Lease. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Information provided by various external sources. You can pay off the lease at anytime and there are great pay off options available. A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. Flexshopper, LLC. | Complaints | Better Business Horrendous company to deal with, completely regret it! Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. In September lost job. We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. Museums Are Returning Precious Silver Lost to the Nazis - New WebCancel items from a transaction. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Custom fabric/color swatches for some items can also be ordered online. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. I had forgotten it was attached to my Flexshopper payment. Case in point, I just got off the phone with them. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. She was not happy with the settlement amount and made that very clear on the phone. FlexShopper's Return On Capital Employed Insights They will work with you on payments. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. You must be 18 years or older and have a checking account with credible standing. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. That documentation will expedite this resolution and bring closure to this incident. This means the consumer has fulfilled the full lease term. Easy zero-integration with our standalone apps. This is your estimated weekly payment if you used your entire spending limit. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. BEWARE! Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. Our goal is to help consumers with bad credit get goods they want through a Lease. The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. My electric bill payment bounced because of it. The transit time will vary by delivery address. I already paid off one item and wanted to order something else. Lets do history! So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires its been about 30 something weeks from December to now which its the last days of August so 30 something weeks $34 a week and I still owe 550 on 700 dollar tires this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again. The shopping experience that might have been difficult FlexShopper Lease-to-Own | Top Brands & Retailers I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. What is stopping me from ordering from you and then not paying and keeping the item? Bonus Health and Wellness Discount Programs. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. FlexShopper This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. You have to look deeper into the statement you idiot. I had been emailing ***** directly wondering what was happening with my account. Why FlexShopper stands out from other lease-to-own and financing options. Browse our marketplace to find exactly what youre looking for today. Because they dint even responded until after delivery was made. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. I believe this company purposely hides balances so they can continue to charge. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. I just learned the hard way. After you meet all your payments for one year, the product belongs to you. Read Customer Service Reviews of flexshopper.com This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. I will never work with this company again! How it Works - FlexShopper 2. WebFlexshopper informed the customer on at least two occasions to provide a copy of the This is the worst company that I have ever dealt with, and I have dealt with companies just as bad. All other terms and conditions of your Lease remain in effect. FlexShopper Merchants Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. The transit time will vary by delivery address. Their customer service team is excellent and always willing to help with any issue you may have. Return I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. I keep trying to call customer service to cancel and NOBODY ANSWERS. They are stealing plain and simple. Flex Shopper was horrible. -remember saying to my self-. Some restrictions and exclusions may apply. You all broke your own protocol with this account and did not keep the consumer in mind. Gross profit decreased 68.5% to $3.8 million from $12.2 million. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. They have not contacted me for payment, to say I had a balance or that they never received the item back. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Went in this week to look at my account. With FlexShopper: Also, we work with you and your changing lifestyle. On 08/04/2022, the customer made a partial payment. Rep explained the process clearly. I called and set up my new bank credit card and paid 4 payments up front. Nowhere during the initial sign up process did it state I would have to physically call them to set it to monthly. Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! Tip for consumers:Opt out from the arbitration agreement! 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Adjusted They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). When I asked for my account to be recalled they said it could not be done. I set up double payments each week. The agent said they would reach out to the dispute department to open my case no response after that call ! After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. The transit time will vary by delivery address. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. I am looking for two laptops and one ps4vr. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. Additional parts, extensive labor and installation charges are extra. I will order and pay. On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. See a selection of top brands and products in that category, as well as deals and sales. Told me I was good. We are sorry to hear you are unhappy with your recent interaction with us. I have been shopping her for awhile. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). Most of the products in our marketplace typically dont require any money down and there are no hidden fees. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. We love to hear from you! There is a website that saves periodically the whole internet. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. They refused to stop payments and closed my case ! Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. I called to get confirmation of a order request because I did not see it on my account. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. They are a bad option even if your in a bind an unable to finance elsewhere. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term No email, no phone call or letter to alert of a problem. WebReturns & Refund Policy: If you want to return the product for some reason or have received the wrong item, you can email their customer service at returns@flexshopper.com. We appreciate you reaching out to us and apologize for any inconvenience that occurred. For further assistance, please contact our *************************** at ************** or email us at**************************************. Customers can save money and own sooner with early purchase options. Early payoff. What to know more? Yes! I caught them red handed. This credit will be removed from your account if your first weekly payment fails. 52 weeks payoff. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. An Affordable Way for Customers to Get the Products They Need. Rates and terms may also vary depending upon the state where you reside. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. FlexShopper carries: With FlexShopper, you can find the perfect screen for your entertainment space, including the new 4K Ultra HD TVs. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Items are delivered to your door step or pick up in store! Its that easy! They take money out of my account on 3 different days in one single week, every week! I returned the item within the 10 days, as they requested, to flex shopper. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed.