These coupons are valid from the date given in the email you get and valid for all flights of Air Canada or associated travel giants. We have detected a device type and/or operating system version that may result in slow performance on this site. Emailed several different departments and talked to an agent without success. Please note that if you received your electronic travel voucher as a form of compensation under the Air Passenger Protection Regulations, it does not expire, but you might need to call Air Canada Reservations to re-activate it if not used within one year from the date of issue. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. Has anyone tried phoning an airline recently. Im in the same situation. I gave the ticket and reference numbers but they played dumb. That requires just a phone call and the identifying of the purchases I want t claim. The services are offered to the customers by us to help in collecting travel information, availability of travel goods and services and for no other purposes. They're transferable and don't have an expiry date. The email would have included a 15-digit travel voucher number (for example: 144401799902678). Web and Mobile. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. Any remaining balance will be reduced to $0.00 and will no longer hold any value. and the value of the eCoupon will be lost. Like all frequent flyer programs, Aeroplan has its sweet spots and tricks to unlock the most value. Treat your eCoupon with care. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Alternatively, you may use, https://forums.moneysavingexpert.com/discussion/4948617/dialing-an-888-toll-free-number-from-the-uk. In support of its travel agency partners, Air Canada confirmed today that it will not recall agency sales commissions on refunded tickets that they process. Report inappropriate content. Note: To check the balance of an Air Canada Travel Voucher issued in a currency other than CAD and USD, please email Customer Support at aircanada@buyatab.com. Any legal documents (e.g. Air Canada voucher - 01 Aug 2041 The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the present Terms and Conditions at any time. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes by posting an updated version of the Terms and Conditions on. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. Opinions expressed by Forbes Contributors are their own. Once your electronic travel voucher expires, it will no longer be valid. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes Never again. A week after that, since i did not receive anything i filed with the small claims court and i am suing for my money back and additional damages. In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070346', '');}, 'log_autolink_impression');airline knowledge is a bit out of date. 2 Answers. Thank you for choosing Expedia.ca. You need to use the reference number obtained when requesting the voucher to check on status. No, you cannot use the Air Canada travel voucher wholly for the service of other airlines. Can air canada travel vouchers be transferred to another person? Travel voucher United Airlines - Travel Stack Exchange Best Airline Staff in Canada and North America. Accessing Air Canada WiFi will probably seem like a simple task, but there are a few things to know first. It takes at least three business days for your travel voucher to show in your balance. small claims court if no further response. You can redeem your travel voucher on their website or call customer service on your next flight booking. Electronic travel vouchers can be used towards the base fare when you purchase new Air Canada tickets for travel on Air Canada, Air Rouge and Air Canada Express. Please respond to the following question: If you received your ACCredit due to a situation covered by the Air Passenger Protection Regulations, your credit does not expire. The Air Canada Travel Voucher can be redeemed at, If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Largely due to covid quarantine restrictions. Im ready to start contacting media and government agencies. An email will be sent to the original email on file with your new PIN. Any taxes and surcharges must be paid separately. Once your voucher has been processed and ready to be issued, you will be notified immediately. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109071550', '');}, 'log_autolink_impression');airline recently. I cant find my Air Canada Travel Voucher. Air Canada travel voucher : r/aircanada - Reddit Sadly I don't have access to 888 numbers. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. If the flight ticket cost is less than the actual value of ACCredit, then the balance is retained until it expires. If you still have questions about your eCoupon, please call Air Canada Reservations at 1 (888) 247-2262. Re: Air Canada Travel Vouchers. Within the email you receive is your 15-digit eCoupon number and corresponding 4-digit security code (PIN). They could use these vouchers if this is allowed but despite all my messages to air canada, have never managed to get a response. fees, and applicable taxes or any other similar fee that applies to the purchase. Beginning immediately Air Canada will now offer refunds to eligible customers. I haven't heard of anyone losing in small claims court against them. The redemption will be processed to the original form of payment of the ticket. If you have any doubt related to our services then you can drop your queries or concern at feedback@flycoair.com. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tried tweeting, facebooking, and even e-mailing. Go to the Book my flight option. The email would have ships a 15-digit travel voucher number (for . I assumed it was one of those automated, no-reply emails. eCoupons are issued via email. I cannot use these vouchers as i now have no reason to travel on air canada. Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions. How does it work? If the fee or travel option cost is greater than the balance of the eCoupon, please use another form of payment. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. 5. Electronic vouchers can only be redeemed to cover the base fare of a new flight reservation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070375', '');}, 'log_autolink_impression');airline yourself and ask! If that, you would must received a confirmation email from [email protected] or [email protected] with the following subject line: 'Your Air Canadians Travel Eintrittskarte can arrived'. This is the version of our website addressed to speakers of English in the United States. He finally suggested I REPLY to the original confirmation email. more, You seem to have JavaScript disabled. If you are experiencing problems, please try our. Customers must retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed. Thank you all for your replies and Information. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally I previously requested an Air Canada Travel Voucher but haven't received it yet. These vouchers are issued as an email and have valid 13-digit voucher numbers. I am still waiting on a reply from Air Canada re my application for a refund as my direct route to Vancouver from Dublin was cancelled/suspended for this year. In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. eCoupons are not credit or debit cards and have no implied warranties. Air Canada customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus. If the price of the ticket is less than the value of the ACCredit, the remaining value of the ACCredit is retained until the ACCredit expires. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. Ive been awaiting my travel voucher for five months, made many calls, been told they were sent on 4th June, didnt receive email now given wifes email and still waiting, has anyone else had this delay ? Please respond to the following question: If you received your ACCredit due to a situation covered by the Air Passenger Protection Regulations, your credit does not expire. Electronic Travel Vouchers: These e-Vouchers can be used for the base fare when you buy a new flight ticket. . You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. As of May 25, the airline is resuming service to the U.S. with six destinations, including New York, Washington, Los Angeles, San Francisco, Boston and Chicago. ACCredits are valid only when received from Air Canada, Air Canada Rouge, or Air Canada Express. For more information, review the terms and conditions below or visit our Cancellation Options page. Stay Safe. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. Air Canada offers vouchers with no expiry for cancelled flights Additional information: I will email you the confirmation email with voucher numbers and pins: Dear Air Canada customer, We are happy to send your Air Canada Travel Vouchers with a combined value of 3814.70 USD, split across multiple Travel Vouchers for your convenience and security. The email would have included a 15-digit travel . How to Use Air Canada Travel Voucher? - travobravo.com My voucher number has 13 digits instead of 15 and starts with 014 instead of 144. You will need to have your 15-digit eCoupon number and corresponding 4-digit They are so screwed up at AC. Air Canada also announced a new policy for all tickets purchased for future travel. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. Air Canada COVID-19 cancellation refunds: How to get your money back The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. I read the article MuftiVancouver and it is indeed very interesting. Electronic travel vouchers are transferable: Over the phone You can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation. After 10 weeks I looked over the website and found various forms. Fortunately, this is not an issue at the minute since nobody is going anywhere, but may be relevent in the future. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. Combine multiple gift certificates towards one booking! Status of Air Canada flights by route or by flight number. The annual card fees vary according to the plan you enrol in. At the same time, I do not want to miss out if I do not receive a refund. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107543510', '');}, 'log_autolink_impression');flight is ex EU you are entitled to a refund. They replied to me via email like 2 weeks after receiving my notice to confirm my voucher request would be taken care of somehow. It sounds like they lost all my flight info. How to use a travel credit online | Air Transat two members of my family however are planning a trip to canada in 2022. Many people use Aeroplan all the time, so maybe it's just me. After this, the credit will pass, and any value will be down to zero, with no use for booking your future travel. I contacted them by email a few times, their phone line is not accessible. Treat your eCoupon with care. This way, you can use your travel voucher on your next flight. Check Balance Any taxes and surcharges must be paid separately. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally It will expire on the date mentioned in your email, leaving the balance zero. Be very cautious using the voucher to make sure you get the full value applied. May 2020 flight from Tokyo to Boston cancelled due to covid, waited until July like the website said for the refund/voucher application. By using flycoair.com, you agree that Flycoair is not accountable for any loss - direct or indirect, arising of offers, materials, or links to other sites found on this website. So just called AC(888-247-2262) and spoke to a rep. 2 years ago. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106711114', '');}, 'log_autolink_impression');flights. Thank you very much for the feedback, much appreciated. Gift Certificates | Air Canada Vacations Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. ACCredit: Air Canada offers users useful features to accomplish their air journey without obstacles. Alternatively, you may use. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. CIBC bank (Canadian Imperial Bank of Commerce) is also a partner in Aeroplan. We do not own any travel services or We are not the airlines, hotel, cruise, and car rental as well as we are not associated with any of them. Scan this QR code to download the app now. Refunds will be available for Air Canada tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. I worry that say you accept the Aeroplan points and a lots of others who use this do also, What if Air Canada then devalue their Aeroplan points system. payment. No response. If you would like to make a booking through your travel agent, please contact them directly. First, these 2 planes flown by Air Canada Express will never be equipped with WiFi. Indicates an external site which may not meet accessibility guidelines. If it is lost, stolen, or used without authorization, the value will not be refunded. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Terms and conditions: How to get your refund from Air Canada - Coronavirus ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106713342', '');}, 'log_autolink_impression');flight (Standard Economy), I can afford to wait at the moment. This is starting to give me a headache. No one in the UK will have any access to them. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. ACCredits cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a flight pass or ticket which is part of a group booking. It is a 15-digit code with a corresponding 4-digit PIN. View #1: https://www.aeroplan.com/home.do#/ Read the Terms and Conditions, linked at the bottom of the page. It is also good to be aware that our Prime Minister has said that international travel to Canada may take many months, even to there being a widely available vaccine. Aeroplan. If you are departing from Algeria, Cuba or Morocco, you will need to see an airport agent to receive your boarding pass. Aeroplan. Anyhow, that was nine weeks ago and I haven't received anything. The voucher is fully transferable, can be used multiple times and never expires. ?, I would prefer to get a refund but that may not be an option. They take the value of my miles and pay down the visa bill. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. Air canada no expiry voucher when booked through Expedia - Air Travel If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations. Air Canada. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). Any remaining balance will be reduced to $0.00 and will no longer hold any value. For example, for a booking involving multiple passengers, each holding a separate eCoupon, the total cost of the purchase must be covered fully by two eCoupons or one eCoupon and another form of payment. What's more interesting, is that AC's voucher announcement has come on the heels of a lawyer here in Vancouver seeking a class action lawsuit against AC for not providing refunds, only vouchers. For further details, please refer to Redemption rules for aircanada.com. If you would like to make a booking through your travel agent, please contact them directly. You can then use our helpful tool to the right to check your balance at any time. You can cancel your booking within: 2-0 days before departure with no refund or future travel credit. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Re: Air canada travel vouchers Jul 4, 2022, 12:41 PM Save I'm in the same situation. Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. Check-In Information Any user can redeem ACCredit through the official website of this airline from the payment section. Has anyone actually received an Air Canada travel voucher? Note, the redemption rules are different depending on where youre choosing to complete Trying to sell vouchers worth $4k : r/aircanada - Reddit Air Canada eCoupons are fully transferable and should be treated like cash. Your eCoupon expires on the date indicated in the email you received. Unfortunately, because of system limitations, only one (1) form of payment is accepted when purchasing a seat or travel option for an existing booking. To use our mobile site, please enable JavaScript. You can print your boarding pass or get an eBoarding Pass on your mobile device. I did last Thursday. If youre booking a flight and hotel package to Mexico and the Caribbean (excluding group reservations) with Air Canada Vacations, look under Payment Information on the payment page. For that I am appreiative. The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. Air Canada - Travel Documents Required For Travel eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (operated by Jazz Aviation LP). Is there any value in this as I have never used Aeroplan miles. Air travel - Travel.gc.ca What do I do? in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. They issue AC credit for the use of passengers in buying any travel product or reservation of a new flight. These vouchers are valid and available from the date of issuance and can be used multiple times as they do not have any expiry period. Call Centres at 1 (888) 247-2262, or through a travel agent at, To pay for a variety of fees, travel options and services (e.g. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). For example, for hotel booking to Mexico and the Caribbean, use the Payment Information section on the check-out page.