. I have booked a Jet 2 holiday through Hays Travel. I am sorry to hear that you were not advised of the time period on the buy back guarantee for your travel money. They might have a coronavirus refund policy. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. Quick enough to get your money but then when a refund is due they can't get it to you straight away can take up to 2 weeks shocking. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Cost and coverage can vary by provider, but it typically amounts to between 5% and 10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner). The ATOL protection does not apply to all holiday and travel Please contact your local branch, orthe person who made your booking. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Planning on booking 2 more holidays with them this year :), Good afternoon Katrina, Thank you so much for taking the time to leave us a 5* review, we really appreciate the feedback. Just ask your local branch for details on how we can provide complete flexibility for your holiday. USA Holidays | Holidays to the USA | Hays Travel Learn more: The best airline credit cards right now. . Christopher Elliott. Can I get a hotel refund? What to do if your room didn't deliver A cancellation invoice can be issued upon request should you require one for insurance purposes. services. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop I am very sorry to hear about the level of customer services you received from our Bury branch. We really appreciate all feedback from our customers. Frontiers flight cancellation fee is $99 and is listed as per passenger, per direction regardless if you cancel your flight 60 or more days prior to departure or the same day as departure. I am very pleased to hear that you have had a lovely experience, we will be sure to pass this onto Teresa and the agents at the branch as I am sure they will be very happy to hear this! And as the biggest independent UK travel agent we have access to thousands of holidays. The UK's Largest Independent Travel Agent! Packages that include a flight element are financially protected by the ATOL What if Frontier Airlines wont refund you? when I asked for a receipt which was not provided initially - no explanation of the rate - no calculation shown. Reponse times from their customer services average just 20 seconds and their call centre regularly wins . Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. I am sorry for any inconvenience this may have caused.Take care Lucy - The Social Media Team. The UK's Largest Independent Travel Agent. Certificate go to: What does API mean and who do I give this information to? If youre eligible for a refund, the easiest way to claim it is via the Frontier website. What fantastic service from Sophie in the Glasgow Gordon St branch.Above and beyond to sort an error by easyJet, who wanted to change our agreed, and paid for, booking. But no chance of a refund - is that legal? Once the details are entered we will be able to process the transfer. Great team with great advice! CBS 2 Morning Insider Tim McNicholas got advice from a travel expert. Information relating to your booking will be sent to you within 48 hours of the booking being made. But what happens if you're past the refund deadline? I have given 2 stars as they did quickly remedy this otherwise would have been one star but this left a bad taste. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Hays Travel Card is free to use worldwide in millions of locations. Theres also a live chat feature. Yes. Suggested companies are based on peoples browsing tendencies. demonstrate your COVID-19 vaccination status through the NHS app. Parks and Playgrounds With over 25 public parks and green spaces, you can stretch your legs, walk the dog, or find a great playground for the kids. Will not return, Good Afternoon Val,Thanks so much for taking the time to leave us a 2* review.We appreciate the feedback you have given us. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Decman was already past the free cancellation window, but the hotel offered to refund him after he provided a COVID test. Use the app to fully manage your travel card account and stay in control of your holiday finances. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. Hays Travel Currency Card - Apps on Google Play Canceling A Trip For COVID And Need A Refund? An Expert Says Travel Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. It also doesn't charge for the click and collect service, and doesn't charge commission at the end of your trip if you want to change money back into pounds. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. First, the good news: Hays offers 0% commission on its foreign currency. agents equals take take your money no service just so people are aware hays customer service to me when I went to the store in Aylesbury was very dismissive . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We were handed the money and receipt in an envelope and went on our way, it was only when coming to change the money back that we discovered it was only guaranteed for 30 days, this being day 36.THEY SHOULD NEVER HAVE ADVISED US TO TAKE OUT THE GUARANTEE, or at least mention it was only valid for 30 days.There is NO facility on their website to make a formal complaint, you have to sit on a phone for hours instead. Timesheets FAQs for Temporary Workers and Employers | Hays Flight Status. Thanks again Lucy - The Social Media Team. He also says you should splurge for a flexible booking package. If you can't travel because of coronavirus, you might be able to get a refund or choose to rebook for another time. Make sure you allow seven days for the letter to be received. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. Your browser does not support embedded videos. ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. Hays are fobbing you off. Pre-qualified offers are not binding. If Frontier Airlines cancels your flight, it doesnt matter which airfare you bought. Hays Travel - need contact details to resolve issue / complaints Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. Once received, simply print the documentation, as it is required for you to travel. Here at Hays Travel we have dedicated cruise specialists with years of experience selling cruise holidays. Theres also a live chat feature. Get browser notifications for breaking news, live events, and exclusive reporting. Hays Travel Currency Card 4+ - App Store My bad experience is with their travel money change, we purchased our Lira at the time of booking and on their advice took out the buy-back guarantee. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. She was a great help and definitely deserves a 5 star review! Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. For tickets purchased via a Works bundle, you have two options: Request a future flight credit. You don't like to complain, you'd rather just get on with your day. Coronavirus Update | Hays Cruise - Hays Travel Certificate go to: Foreign, Commonwealth, and Development Office website. If you've tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. What are your holiday cancellation rights? | money.co.uk NerdWallet strives to keep its information accurate and up to date. This lets you avoid filling out the Frontier refund form, but you likely dont want to go this route, as credits must be used within one year of the transaction date. Hays Travel has launched a 'Peace of mind guarantee' on package breaks Credit: North News and Pictures. What is the Bank transfer payment method. Some low cost airlines now require boarding cards to be printed before check-in. Megan has built and directed remote content teams and editorial strategies for websites like GoAbroad and Go Overseas. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as . not be ATOL protected. Hayes & Jarvis refusing refunds 3 years ago Save Is anyone else having issues with Hayes & Jarvis refusing refunds for holidays cancelled as a result of Covid-19. Good afternoon John,Thank you so much for taking the time to leave us a 5* review. https://haystravel.co.uk/holiday-money/travel-money-card, https://www.pps.edenred.com/pages/privacy. For holidays due after that, we await further advice from the FCO. In fact, it's just the tip of the iceberg. Here is a list of our partners. 1,416 posts. Request a full refund via Frontiers online refund form. Traveling with Children or Pets. The only other way to guarantee a full refund is if you purchase a package called. Let DoNotPay help you get what you deserve. If your ticket isnt eligible for a refund and you want your money back, ideally youd hold travel insurance. A few examples of issues this amazing product can handle include: Visit DoNotPay today to learn more about this incredible new way to manage your life. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. 16 different currencies available to instantly top up and reload multiple . Her work has been published in The Wall Street Journal, The New York Times and The Washington Post. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Megan Lee joined the travel rewards team at NerdWallet with over 12 years of SEO, writing and content development experience, primarily in international education and nonprofit work. Was told that only applied to purchases over 1000. Verification code: Also party of four booked all over sixty not my idea to use hays . I am very sorry to hear that you feel this way and I can assure you that this is not how we want any of our customers to feel. We use dedicated people and clever technology to safeguard our platform. However, this does not influence our evaluations. The refund should be paid by the company that . Many or all of the products featured here are from our partners who compensate us. Would you like to add a photos or videos? Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Dont worry, if you are entitled to a refund your money is safe. Would highly recommend seeing Teresa she is brilliant, definitely deserves recognition for her Excellence Date of experience: April 23, 2023 David Fothergill 1 review GB 5 hours ago Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. HTFBenquiries@hays-travel.co.uk. Hays Travel and Jet 2 MoneySavingExpert Forum How can I arrange assistance for my flights? Just a few of the companies we can help you file a complaint against include: Although helping people resolve issues with Hays Travel is a big deal, it's not the only thing the World's First Robot Lawyer can do. If you are unable to travel because of the Coronavirus you are entitled to a refund. *Please note that this varies depending on the tour operator.