Here's the short answer. Uber states that your driver acceptance rate isnt shown in the app anymore and that it doesnt impact your ability to get orders or qualify for promotions. The crazy thing though is, I'm pretty sure I accept a much higher percentage of offers on Uber Eats than I do with Grubhub and Doordash. The dollar amount can vary and sometimes they don't hide it at all on larger tips. If I do, I'll accept it. I do think this is a problem that Uber Eats should fix. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. Your email address will not be published. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. Ive not seen enough of a benefit on this myself, but maybe its different in your market. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. Guess who they think took the food? It's real tempting to save time and just cancel the delivery in the app and move on. Veteran Gig Driver Shares Facts About Acceptance Rates. Does Your Uber Using the 50 cent rule, doubling the pay comes out to 21. In the past, Uber would deactivate you if your acceptance rate got too low. That tells you there is no hidden tip. I'd rather they go after the high dollar orders because, for the most part, doing so will leave the better offers for me. If you do not wish to accept User requests for Delivery Services for a period of time, you agree that you will log off of the Provider App.. Some of the benefits may be worth it to you, enough to decrease your pay to increase the benefits. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. DoorDash Acceptance Rate - And Why It Doesn't Matter However, they do it a bit differently in that it's not always predictable when they do so. That would tell me it's less likely to be happening. The independent contractor relationship means that Uber Eats is your customer, and not your employer. Uber Eats doesn't tell us what they consider to be low ratings. Which ever option you choose (other than contact support) will lead you to the option to cancel the order, as seen below: There are two instances where I would warn you NOT to cancel a delivery offer on Uber Eats. The few times that I paid attention, it seemed I was able to get done a little quicker than the estimate. I don't think you need to actually count, but once you accept an offer, it's best to do everything you can to make sure you follow through. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. Okay, I'm kinda psyched about that idea, to be honest. Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. Uber Eats Driver Ratings Maybe that's me being stubborn - they pressure me less, and I accept more. Sometimes you deny so many requests that you start to feel you should just accept one thats almost decent just so you have something to do. Uber calculates what they think the best route is to complete the delivery. Uber Eats Punishing Low Acceptance Rates by Hiding Upfront Address That's okay. As far as I can tell it's all tracking the same thing, but differently. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. That's something that comes from an employee mindset. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. So, always consider your earnings first before making a decision to accept or decline an order; your Uber Eats acceptance rating is a metric you dont need to worry too much about. Does Acceptance Rate Matter Uber - EducationScientists During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? When it's all said and done, the important thing we have to remember here is, Uber Eats doesn't do that. Notice the screenshots from two different help articles: So it's completion rate that matters. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. The earnings hit on eats would be dramatic. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has ended. Part of the strategy is picking the best times and places to deliver for Uber Eats. A low offer meant a shorter drive. What happens if I decline a delivery request on Uber Eats? It's really not any different with Uber Eats delivery orders. Side Hustles, Making Money Online, & Finance. So unlike Doordash, who is very transparent about their completion rate policy for Dashers, Uber Eats doesn't tell you what cancellation or completion rate will get you deactivated, nor do they let you know what your rate is. You can't switch to any other app by normal means when that happens, making it hard to pull up the map. You can read more about my affiliate policy here. There's no way I'm aware of that you can pull up the map in that instance (the tips in the video above only work when you're not on another delivery). Once you reject a delivery, the Uber Eats driver app returns to the ready screen. However, the $3.91 on this offer doesn't include the customer tip. However, I did find an extremely secure phone holder for my bike by Quadlock. What happens if you decline too many delivery offers on the Ubereats driver app? When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. If you get 100 requests that make $5 each, youve made $500, but if it takes you 45 hours to earn that, youve just made $11.12 an hour. In other words, you're kind of rolling the dice. I'll let you in on a secret. Looking for more resources to make extra money? So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. Unfortunately it's hard to know if the customer did it intentionally or if they changed the tip due to being unhappy with their delivery. A $3 offer was far more likely to take 15 minutes or less. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. In this video, gig economy YouTuber MooshiMoo also goes over a new Uber Eats update that is showing drivers acceptance rates to customers when they order food. Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. Personally, overall I prefer Uber Eats over Doordash. But the thing for me is, even if there is a penalty, I have to ask myself if taking everything is a bigger penalty, you know what I mean? But, does your Uber acceptance rate matter? Then I ask if I think I can complete the delivery in 21 minutes or less. They obviously have some leeway. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Click to expand. We'll offer you this much money. Unfortunately, we don't know exactly WHAT that means. The size of the acceptance field is also extremely large, taking up at least half of your screen. Uber speaks often about the policies for your city, but they don't give you specifics. For instance, a $7.50 delivery won't have a hidden tip. Earnings help cover the cost of operating this site. Log in. You have to continue to do what makes sense for you. I will tell you that I've had some incredibly low acceptance rates on Uber Eats and it has never been an issue. New driver here for Uber eats. In theory acceptance rate shouldn't matter. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. With that pay model they started to introduce some changes. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. Extra Reading How To Make 400 Dollars A Day. The delivery will then be offered to another driver and your driver app will return to the searching for offers screen. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. A 70% completion rate would be a 30% cancellation rate. If your cancellation rate goes above the average for your city, you'll receive a notification. However, in most cases it seems like Uber is within five minutes of being accurate. Now you've agreed to an offer, and that's a binding agreement. In that instance, there's a chance the tip could be higher than that. Does acceptance rate matter in 2023? Thinking through those two things will help you determine where you should set your price. The clear answer is just no. With the way that the delivery app pops up when you receive an offer, especially on Android phones, it's very easy to have the offer pop up on you while you are doing something else on your phone. One concern we heard from this is that many drivers fear their acceptance rate may be too low, and Uber may deactivate them. And is there any difference from ignoring or declining a trip? Another reason you may consider increasing your acceptance rate is that it does make customers happy, and happier customers tip more. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. "Your acceptance rate is lower than average in your area". Gee UberI Then I'll write that down along with Uber Eats' estimate. If it's more than 40 cents a minute, it's worth taking. Like other apps that pay you for driving, Uber Eats takes cancellations much more seriously than acceptance rates. This is because frequently cancelling active orders results in a bad customer experience, which is bad for business. Checkout: Your Uber Eats acceptance rate is the percentage of order requests you accept. While your acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. They provided an estimate of distance and time. That depends on how often a delivery offer might meet that pay. Read more here. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. Your Uber Eats acceptance rate doesn't matter. While that was based on rideshare for Uber rides and it was awhile ago, it's a little bit of a clue. Uber Eats all of a sudden was in play for me as a delivery option again. You have no clue what you just accepted. In some markets, Uber had tested a feature where some of the up front delivery information would be hidden unless drivers accepted a certain number out of their last ten offers. The most important measurement when it comes to evaluating if a delivery was a good one or not is profit per hour. That trial seems to have ended. The other plaforms you can tell when there's no tip and so some orders are an easier reject. However, Uber could take a page from how that food delivery service does things. Uber Eats Acceptance Rate - EducationScientists Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. All of a sudden you have as much information from Uber Eats to help with accepting or rejecting as you do with any of the others. However, by swiping down on notifications, you can tap on the Uber notification that you're online, and that will usually take you to the Uber driver app, showing all the information. This is similar to DoorDashs acceptance rate since you cant face deactivation on DoorDash even with a super low acceptance rate. Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. Could this help someone else? Required fields are marked *. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. Actually, I probably shouldn't call it a delivery order, as it's not an order until you accept it. In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. But if you sat out there for 6 hours and only did one $40 delivery, that's not so great. In fact, Uber Eats can not legally make you accept any deliveries. After you accept an order, you are free to cancel them as much as you want. The only time that I'm letting that influence me is that reverse cherry picking idea if it's a $3 offer I might just jump on it right away. The bottom line is that you are an independent contractor. You can read more in the linked article. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. If the restaurant tells you that someone else picked up the food. Notice what's not in the thought process? The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order. With Uber Eats, if you get side tracked by the dollar amount, you can get sucked into longer and slower deliveries. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. I use a 40 cent rule on Grubhub and Doordash. You cant check your Uber Eats driver acceptance rating anymore in the app. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). While they'd love for you to accept a lot of trip requests they cannot force you to. That link is an affiliate link from Amazon. Uber Eats states it's important to accept orders whenever possible, but the takeaway is that you can't get deactivated for having a low Uber Eats acceptance rate. In my experience, Uber Eats rarely overestimates the delivery time. However, they added more information. That's when I developed the reverse cherry pick idea. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. But when you don't have the total price the partial price that we do get just isn't enough. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits! It's also for two deliveries, and Uber Eats anticipates it will take 44 minutes. What are delivery acceptance rates? | Driving & Delivering - Uber Sometimes I wonder if it's related to my rejecting orders, though there are some of those times I'm taking a pretty high percent and it still happens. An important factor is thatdelivery information goes away once you accept an offer. Notice the While it's important to accept trips when you are able in the quote above? Does acceptance rate matter on uber? There was one factor that showed a very clear difference in profit per hour: Time. However, if the 44 minute estimate is accurate, this order would only pay at a $15.57 per hour rate before expenses. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. There are far to many requests that work out less than $15/hr to keep acceptance levels high. How do we know for sure? The best way that I've found is to set a price. Your acceptance rate is no longer displayed in the Uber app. This Online World is all about providing people with honest ways to make and save more money by using technology. After a lawsuit and policy change, though, thats no longer the case. In fact it's very easy to do so. This is another common DoorDash trick that also applies to Uber Eats. Fortunately, it really doesn't seem to matter how they calculate it. 2023 The Rideshare Guy. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. Uber Eats doesn't even publish the acceptance rate on the driver app any more. All platforms like to remind their drivers that a low acceptance rate is bad for business. On one hand they talk about completion rate, the other is cancellation rate. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. I mean, youre probably going to have a low acceptance rate because youre cherry-picking orders that are worth it.