04-04-2020 www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. 04-04-2020 you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . This is the first problem that's a bit of a killer :-(. 01-05-2019 Make sure you keep the box in standby. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. on on Already know your box model? The different options available are displayed below. YouView TV Ltd 2023. (As fine as they ever do on my poor internet connection lol). I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 14-12-2020 Some would say that yours has done well to last three years. 06-05-2019 All rights reserved. Model number 91-00438. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Hi@SiGreenwood thanks for sending over your details. Update 2: Have tried software reset (recommended) and both factory reset options. 13-04-2020 12:54 PM, on Make sure you keep the box in standby. All rights reserved. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on . Release both buttons a few seconds after the BT logo appears on the TV screen. Youview Box stuck on please wait Digital Spy 8h37. Press and hold the reset button on the right-hand side of the box. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. It just seems to get stuck on the YouView loading screen forever. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 14-12-2020 For help with your TalkTalk TV box, channels and apps. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Thanks for your time and help. If you speak with our customer loyalty teams they can add This to the account for you. It looks like you're new here. Read our cookie policy. 12:11 PM. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Sadly factory reset stopped at set up broadband connection. Any advice would be appreciated. I believe there is a maintenance mode which you can get into, which may give you more recovery options. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Factory reset, delete recordings. Which youview box model is it ? The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. It also failed any recordings set up remotely or more than 24 hours in advance. I think that hardware failure is a possibility. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. David I've sent you a Private message explaining how you can contact the forum moderation team. 15-12-2020 You view box stuck on loading page. OpenReach engineers to the house. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. 17h00. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? There are various different levels of reset modes 2 (factory reset keeping recordings) . Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. To have two die on you like this sounds like very bad luck. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 05-07-2022 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 15-12-2020 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If you want to continue, just enter the numbers shown on the screen . 24-04-2019 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If it does then you have the original Humax DTR-T1000. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Model number 91-00438. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Youview Box stuck on please wait. It is a bt youview box. At that time, I switched it off and left it unplugged for a minute or two. By continuing to browse, you are agreeing to our use of cookies. My YouView box no longer starts up. Solved: YouView box not booting - TalkTalk Help & Support The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Are you currently in a TV contract with BT ? Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 05-07-2022 You view box stuck on loading page - BT Community Box stuck in nearly ready - YouView Support Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 20h56. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 11:35 AM, on Only change is that I had to switch channels on broadband recently. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. The box light will turn blue, Press the button on the top of the box. In the latter two cases, a message on-screen literally says sorry, selected option failed. 15-12-2020 We followed the user guide instructions and Googled every possible solution without luck. Visit our full contacts page here. Cheers . We haven't changed anything. Ive made quite a few recordings, although none in 4K yet, all with no problems. Yes everything seems to be working correctly. Take a look at the forum I mentioned. If you're not and you don't, it's time to go shopping. They are known for gradually dying like this. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. My husband . on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Question - Help for a frozen Humax Youview DTR-T1000 box Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. If youd like to join in, please sign in or register. YouView TV Ltd 2023. I'll let @JohnC2 as he isn't in the office today. 12h21. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. I take it you arent on a YouView contract with Plusnet, or you would have their box? T1000 boxes have a reputation for premature hardware failure. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. You'll now see a warning screen. Go to the Information & Reset sub-menu. Release the down button and press the power button to say yes. This first happened about a week ago. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. 04-04-2020 Sorry you are experiencing a problem with BTTV. 05-07-2022 We have a tv contract with bt. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Read our cookie policy. Sign in or register to get started. 23-04-2019 Check here: https://community.bt.com/t5/notes/privatenotespage, on 24-04-2019 Latest box versions - YouView Support It looks like you're new here. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. http://videos.youview.com/support/maintenance_mode.pdf. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 14-12-2020 We have a tv contract with bt. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? See our connection guide. I'm with PlusNet fibre using a TalkTalk box. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Are you familar with perforing maintenence mode resets on Youview boxes? Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce You may be able to change the hard disk inside. 22h00, on Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. This can be causes by it being knocked while it was turned on. It is described at . Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Have you upgraded recently ? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've arranged for a replacement box to be sent and returns packaging to return your existing box. / 3.3.168: Complete: BT: I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 17h05 I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Access from your Country was disabled by the administrator. The YV persistently tells me it can't connect to the internet. If not then I'll go for the full factory reset deleting recordings. 04-04-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Do you have a current BT TV subscription? Sign in or register to get started. on 17h17. This will keep your recordings but you do need an internet connection for it to work. It just seems to get stuck on the YouView loading screen forever. Remember all of your recordings and personal data will be deleted. 04:00 PM. Humax have a reputation for being the best Freeview / Youview boxes around. 04-04-2020 If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Turn the power on using the switch found on the back of yourbox. The Ethernet cable is securely connected to the Ethernet port. - edited With regards to the non loading, this is normally a sign of a catastrophic failure. (Yes, I have pressed the 'Me Too' button.) Then find your instructions below. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. With regards to the non loading, this is normally a sign of a catastrophic failure. BT TV. on Many thanks. IThanks for that, I'm surprised it lasted less than a year. 04-04-2020 All rights reserved. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 25-04-2019 YouView box not booting. Youll be greeted with a friendly Hello telling you that your box has restarted. 17h30. Thanks for posting back with what seems a positive result. The broadband still keeps dropping. Humax say that the failure rate is within industry norms, but they would, wouldn't they. We haven't changed anything. Give it a couple minutes to get itself ready and then it should load as usual. Hope you're keeping well in these strange times! It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 01:04 PM, on Me too, on my DTR1010. I've seen a packageremoved when a fibre upgrade has been done. Switch power off by removing the power cable. p.s. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved.