Please call our toll-free customer service center at 1-855-392-7747 If your phone breaks, your warranty may come in handy, and you can replace your lifeline by purchasing one of the models available in stores. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. Affordable Mobile Devices and Phones for Sale | TruConnect Lets be sure what the procedures are. Then, you will insist they deactivate the device for you. If you are out of minutes it will prompt you to refill. Based on what's wrong, we'll give you repair or replacement options to choose from. How to get an Assist Wireless phone for free, How to Get into the Government Lifeline Assist Wireless Program. When applying to replace your phone, the assurance wireless does not give you the similar model you had. No, Assist Wireless phones are locked to their network. Start, resume, manage, or track your Verizon claim. Oklahoma Lifeline Cell Phone with Government Program | Assist Wireless However, if your phone is physically damaged due to your fault, you will have to pay to replace it. That means you will need to call the assurance service center at 1-888-321-5880. If you have an Android phone, go to Settings, press About Phone, and finally Status. There you will be able to find your IMEI number. Free Government Phones: Plans, devices, how to apply They can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. The replacement policy comes first when you want to replace your assurance phone. You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. After all, you should contact the assurance wireless customer service center when facing any issue with your phone. Check your signal to see if the issue might be related to your current service. Assist Wireless is available in limited geographic areas and is subject to the Assist Wireless Terms of Service. Set Up Device Protection Replacement Device - AT&T Wireless Customer Please sign in again to continue. A certified pre-owned replacement device. Or go online to upgrade to FREE Unlimited data with ACP. You can use the Assist Wireless Lifeline discount even if you already have a Lifeline discount from another provider. In addition to lifeline service, Assist Wireless also provides prepaid cell phone service to non-lifeline customers. You may be asked to provide proof of government program participation. If you do this, you cant enjoy the services assurance offers. Connected device benefits require a co-pay of at least $10.01. If your assurance phone is lost or stolen, you will pay a small fee for getting a replacement phone. Please remember that the Lifeline program discount can only be used with one wireless provider. In this case, you will take a laptop or tablet to log in to your Google account and then enter Find my Android Device in the Google search bar. Lets have a close look. Here is where you can find a local dealer: https://www.assistwireless.com/locations/. Taxes and fees included with service plan pricing. It conducts under a virgin mobile. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. You can purchase additional minutes by logging into youronline accountor calling 611 from your Lifeline device. Some of the most common Lifeline FAQs are about the ways a person can get free service for themselves and their loved ones. 3G service will run slower and may have difficulty accessing the internet in some poor signal strength areas. 1000 minutes for just $15. The rest of the article will explain these conditions, so please keep reading. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). Assist Wireless will help you get a replacement phone. Assist Wireless has a responsive customer service, which can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. Their plans may vary depending on the state and they have special plans for tribal territories. You can apply for an Assist Wireless free phone and Lifeline service online at assistwireless.com/enroll-now. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. If you are receiving an error message, please report it to customer service for further assistance. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). FiOS TV Guide, What is OAN on Dish Channel Number? When you get your replacement phone, the essential step is activating it. Please allow 5 minutes for this to complete and then try making an outbound call. , available for download through the Google Play store. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. In these, can get free service for themselves and their, Do You Qualify for the ACP in Oklahoma? If you still cant find your phone, let us know right away and well temporarily suspend your service so no one can use your remaining balance. But, be sure the assurance will give you a replacement model compatible with your current phone requirements. That means the assurance authority does not offer you the phone warranty. Add to Cart. Make sure Wholesale is selected and click your home button and try to access the internet. What can I do if the Assist Wireless phone doesnt work? Charles is an ISP Expert at The ISP Family. PHONE OFFERwith qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. You can also get another Assist Wireless compatible phone and bring it to the company or simply bring your old compatible device. If yes, todays writing is just perfect for you. Please call our toll-free customer service center at, Do You Qualify for the ACP in Oklahoma? Sometimes, it may instantly or take a few days. Here, they will give you instructions that you should follow as soon as possible to replace your phone rapidly. Assurance Wireless is rather vague about their replacement procedure. The cost of an Assist Wireless phone varies by the make and model that you choose. Talk Refills. The phone may be compatible with Assist Wireless if it is unlocked and compatible with their networks. They will let you enjoy all their benefits in your state sustained by your replacement phone. Please reach out to our support team at (855) 392-7747 for Lifeline device assistance to submit a request to temporarily suspend your account before you get your Lifeline phone upgrade. If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Your replacement options are based on whether or not you have device protection: A manufacturing defect is something that's wrong with the device itself (e.g., electrical or mechanical malfunction). Learn about this device protection option that includes insurance coverage for repair and replacement of devices, digital security, tech support and more. So, dont worry & replace your lost or stolen wireless phone easily. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It would be best if you spontaneously described what occurs to you by contacting the assurance wireless customer care center. (If you haven't purchased one in the past 12 months). Assurance wireless offers you a one-year warranty for the free phone services. When you get to the website, click on the box labeled, "Transfer NLAD Benefit.". How to Switch Lifeline Providers | Assist Wireless But phone upgrades are not related to such things. You cant replace your assurance phone without maintaining a replacement procedure. Assurance Wireless Review: Phone replacement as a California lifeline How Do I Check My Phone Compatibility With Assist Wireless? Do you have any idea aboutthe assurance wireless replacement phone? Please note that data is required for sending picture (MMS) messages. Calling 611 from your Lifeline device and following the automated prompts. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. The main office is in Dallas, Texas, at 3030 LBJ Freeway, Suite 1320. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons. Subscribe to Email Updates : The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. When autocomplete results are available use up and down arrows to review and enter to select. Apr 24, 2023 6:49 pm EDT. If you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. Taxes and fees included with service plan pricing. Best Cell Phones without Internet Access in 2023, What Channel is Peacock on Verizon FiOS? . The main task is to apply for a wireless free phone. Lets find out what the reasons are. Call 800.331.0500. You can easily replace your phones entire device for comfort & convenience objectives. Protect all your eligible home products with one simple plan. We've got answers! Take another look around and try to find your phone before seeking Lifeline assistance. You must be qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. Monday-Friday from 10am-6pm CT. Assist Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged phones, accessories or Assist Wireless Top Up purchases. Promotional offer subject to eligibility for Emergency Broadband Benefit (EBB) and Lifeline. As such, Assist Wireless is compatible with T-Mobile, Sprint, and other MVNOs that use either T-Mobile or Sprints network (or both). In addition, they provide their customers with many ways to earn free account credits. Adding a Guard Assure device protection plan makes you more likely to get a new phone. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. AT&T has you covered with AT&T Wireless support, troubleshooting, how-to articles, & videos. An eligible household is limited to one monthly service discount and a single one-time device discount. Yes. So, when you find any malfunction, you can replace it. If your cell phone breaks down, call them at 1-855-420-2449 or 1-855-EZ-ASSIST to have a replacement delivered to you (1-855-392-7747).