So I called and asked them to send the bills in, but they never did. Our practices are committed to treating patients with the compassion and respect they deserve. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. Madison Avenue-meets-CIA with these psy-ops from Aspen Dental. By that time I was done. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. My next (unnessary) appt. My bite-line had to be re-scanned and another crown ordered. She is good at explaining the condition of my teeth at the same time the options that is available for me. I would like my x-ray emailed to my dentist to United dental @aol.com my insurance will not pay for 2 sets of x-rays. I just feels icky, creepy & disgusting. Incorrect billing and not fitting denture. International Association of Better Business Bureaus. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. She said she would look into it. Thank you. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. Aspen Dental Lawsuit - Highlights and Reports - State of the Suit I know this because Ive now practiced locum tenens for 3+ years, after closing my private practice which served in Lake County, Fl for over 17 years. All other marks contained herein are the property of their respective owners. I am checking with you again because I have very little (if any) confidence in the Mt. This doesnt make sense. When I call to make appts. Within a week, I had my refund. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. be ready to get more. Went for a routine cleaning (which is covered 100%), on my insurance on May 1, 2010. I called my insurance *************** and they told me to file a claim about my $290. I attached the screen shots to this complaint. They said my appt was at 3:00. I stated that this was a differnt price, but i needed the work so i agree, so i made a paynent for them to get started, i payed what i was quoted to do the top for dentures, then received a **** in the mail for another ****** stating the insurance did not pay there part so payed the ****** because i only had a temporary denture but I had a bone spur that they had missed when i told them that they left a bone spur, they wanted to charge me another ****** so i got fed up and walked out. It was very painful. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. After calling my insurance, they did not have a proper claim and the claim got denied. Is this your company? 1 Crown was placed too small leaving a huge gap in my teeth One last professional comment on this ill-conceived marketing campaign, is to notice how none of their commercials are set in an actual (or even simulated) Aspen Dental office. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. Huh huh huh? $598. If you can't be honest about your mistakes, then you don't get my business. [Resolved] Aspen Dental Review: billing - ComplaintsBoard.com Insurance Claims Processing Specialist job in East Syracuse at Aspen Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? I have not heard back from anyone about removing the $95 charge and taking my account out of collections. I got to go back to work Sunday, I wont be off tell the weekend. I have to re-glue twice a day to keep in my mouth. I guess they don't care about patients as much as they say, since they didn't want to help resolve the issue by letting me in at my scheduled time. All other marks contained herein are the property of their respective owners. That was the ONLY way we got resolution. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The company says that it also provides support services to dental offices owned by local dentists. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. The Lady on the phone told me that it was a cleaning, filling and a follow up. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. They said my financial responsibility would be $5,765.07. BBB Business Profiles generally cover a three-year reporting period. I was not told that I had to pay for those items out of pocket. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. ?At CNY Dental Arts, we believe that one very important gateway to establishing an instant, positive connection to another hum, For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic University building we have been provi. Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. In the meantime, the dental office refused to see me because I wasn't paying the payments. (does it range from severity? Its a practice-builder to do so. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. A modern and relaxing atmosphere. Per our conversation with the **** insurance representative, please remove the $95 charge from my account. The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. Open Dental Software - Insurance Refunds At the beginning of the denture process, there is a "try-in . Get Form. Aspen Dental | Complaints | Better Business Bureau Profile They do a great job, My mom works with Dr. Berry in a women's board. Assistant Office Manager Job Schenectady New York USA,Dental They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans. The woman I spoke to was very friendly, and good to deal with. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. Note that complaint text that is displayed might not represent all complaints filed with BBB. I've had both a wisdom tooth removal and a root canal performed at East Side, and both were extremely pleasant experiences with NO PAIN at all. The lawsuit brought by 11 patients alleges that Aspen Dental owns and controls its 358 dental clinics in violation of laws in 22 states which allow only dentists to own a dental practice. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. The patient may have been lied to, in order to placate them in hopes the patient will just go away. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. ****** told me she would send the information to the office manager. Refund Policy for Patient Accounts with Credit Balances and NO Future I have been in so much pain, I REALLY need help. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. Drop in today. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. The girls in the office as well as the office manager Lisa are extremely helpful. Also, I was able to login to GEHA website and see my claim and what was paid by them. The dentist made me feel worse about myself then I already did. The' 'dentist' got really mad, told me there was nothing wrong with it. They are using collection letters threatening my credit to manipulate me into paying them. This will surely increase the credibility of your complaint. Its also why dentists must have malpractice insurance. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. At this point I am Aspen provided me with an estimate of charges to do dental work on me. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. Everything is new and digital. If you dont believe me, then by all means go ahead and trust Aspen Dental with your mouths needs. Was quoted a price of $1719.00 to pay off my balance, which I paid. Explore Till's life, murder and legacy through the 'Un(re)solved' project. They also sent a letter to the BBB saying that they billed the wrong insurance back in Feb, and wasn't notified until April about it. At one point the franchis owner, *********, came in to help. If, NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? Now out of the blue Aspen sends me a bill for over $200. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Aspen Dental. I resched to Mon Oct 3, 2022 at 8a. You'll receive access to exclusive information and early alerts about our documentaries and investigations. Being billed after billed and paid through insurance. I dread going to get it fixed. # 104658] I paid for a set of upper dentures. I have gone back several times for adjustments. Aspen Dental's refund policy is designed to provide patients with the confidence that they will receive high-quality dental care services without any financial risk. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. Forces Left Afghanistan. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. My fault - should have got a second opinion but was new to the area and listened to TV ads! As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Hilliard, OH is open for all appointment types. Its about listening to the patient and meeting their most-pressing needs first. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. Note that complaint text that is displayed might not represent all complaints filed with BBB. I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Please send me an invoice or ledger showing that I have a zero balance. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. Aspen Dental - NY Dentists Implant Dentistry Oral & Maxillofacial Surgery (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 The first payment a mistake was made. They have even answered and hung up on me. Aspen Dental fixed 3 filings for me that were originally completed over Thanksgiving Break. Notice, I said served in Lake County, because thats what we did. Product_Or_Service: Dental Work So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. The 1st time I put the dentures in that they provide, my face swole up. They close on Saturday. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. The dentist made me feel worse about myself then I already did. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. Whats wrong with you? I am now curious to know if that appt. Palma & Nardozza Dental Services PC - SSB, Dental Arts Group of Syracuse (Genesee), NY, Your Hometown Choice for Dentures And General Dentistry. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. Thats a set-back for the patient and for dentists trying to help their patients, while making a decent living. Aspen Dental Refund Processing in East Syracuse, NY Its really difficult to watch this next video, but I did it once out of professional obligation. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. The location has been repairing them for free, so far. Control over the care office practices may vary across dental practices. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. Aspen Dental has issued a refund via my debit card. Jan 27, 2013 7:21 pm EST. I am on disability. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. Business Response /* (1000, 5 . Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My insurance paid all but approx. The receptionists are ve. A final response letter was mailed to the patient on 10/17//22. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am disappointed and hurt. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. I went in as scheduled in February for implant. By March 25, 2020 I still had not received my refund and called Aspen Dental. ?At CNY Dental Arts, we believe that one very important gateway to establishing an, From Business: Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is, From Business: At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. FRONTLINE examines how the Talibans ban on women working at NGOs has affected the distribution of aid amid several humanitarian crises, how it impacts Afghan women-led households and how it could influence international fundraising. Denture(s) must be returned within 90 days after refund request date. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. I would like any negative findings that *** have been reported to my credit removed. Funding for FRONTLINE is provided through the support of PBS viewers and by the Corporation for Public Broadcasting. Pay real dentists what theyre worth, and let them run their offices. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. My Account is the simple, secure and easy way to get online access to your Aspen Dental account, where you can view your upcoming dental work, view billing statements, submit patient forms, and make online payments. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. MISSION: ? Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. file this complaint and put in her permanent employee folder or site. **** paid their portion ($164.80) and I paid my portion ($41.20). Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. maybe a break in price for putting my teeth back in or free. I paid along to have an implant. They sent my bill to my husband's insurance instead of mine, they never sent his in. This will surely increase the credibility of your complaint. This review was chosen algorithmically as the most valued customer feedback. They are not trying to charge me because of their mistake, Desired outcome: This comment was posted by a verified customer. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. The last time I went in to get an adjustment on my tooth, it took all of 5-8 minutes. a lower denture that fixs. 6 appts. Aspen Dental - NY Dentists Cosmetic Dentistry Implant Dentistry (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 OPEN NOW Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. I paid for upper implant dentures & 8 gold teeth that has not been received. Dr. Terry Watson and his entire team are dedicated to providing you with the personalized,, From Business: Anxiety-Free dentistry with Oral Conscious SedationMercury Free DentistryDental Materials Reactivity TestingNon-Surgical Gum Disease TreatmentLow Radiation, From Business: We strive to give each patient individualized care by taking the time to listen to all of their concerns. I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. The employee continued to try to make a sell. I am glad to hear you filed a complaint with your BBB. Cost to get your teeth cleaned? IT was supposed to be two appointments for which they charged me $1037.00 I received a call Mon at 7:31a to tell me that they don't have the crown and I need to resched again. Claim it and get a lot of features. Desired outcome: When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. All claims for refunds get kicked to corporate, in Syracuse, NY. Enter the refund amount as a negative amount for Ins Pay (e.g. Desired outcome: I spoke to the office manager who was rude and condescending to me. After accepting the denture, I left and tried to eat. I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. She is an angel., A modern and relaxing atmosphere. At this point I no longer wish to even receive care from Aspen Dental. RefundRegards,*********************. This is how you avoid litigation and hard feelings over money. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. Stuck in the elevator and stuck with a big bill. Get it? I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. The phone rings, someone picks up and puts me back on hold. When it came back it was then loose in my mouth. I went to Aspen Dental in *************, ***** in March 2021. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. I was making payments and just about every day I was receiving collection calls. The employee told me that she wasnt sure why the insurance didnt pay the claim. We are committed to providing quality. I expressed my displeasure at having to leave with a loose partial but was told repeatedly that per the dentist I have to schedule an appt. This lack of perspective is a weakness throughout the profession. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. I'm talking about a refund due to over-payment of services. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. BBB Business Profiles are subject to change at any time. Even had a girl call for a quote with her still the same price. Hi Jennifer -- I've passed your comments along to Patient Satisfaction, and they will be following up with you today. When I called got a quote that was bait and switch. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. If patients are unhappy, they have three months to return the dentures and request a full. In July, I received a LATE NOTICE from Aspen Dental. So I left I dont even, From Business: For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic, From Business: NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU?