When it comes to moving your telephony services from your old provider to us, you will be assigned a dedicated project manager who will walk you through everything and take care of the heavy lifting, Your project manager will be able to clarify, however typically it takes around 30 days to move your telephony services to us. 05-10-2017 08043921. For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. If you need more data, our friendly advisors are on hand to help, please fill out our simple Webform or call us on 01329 558 558. Still having heard no update about my complaint from aerial direct. If anyone has any suggestions, they'd be welcomed. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and 3 days ago, Anne Tune If you dont have an Account Manager, call us on 02392 60 30 55. The latest news and views. 3 days ago, Mrs Lynda Baulch Social media For a STAC, text STAC to 75075. DP We also ensure all reviews are published without moderation. In order for us to process your request please contact us on 01329 558 558. Hopefully we can all help you with this one, on Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. 15:50. 13:15. Please dont cancel your Direct Debit. If your purchased plan includes call recording we will supply you with a username and password to the connect portal. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 4 days ago. She took this advice and took the contract. . Support lines are open between Monday - Friday 08:30 - 17:30. We have put together a number of first line checks you can carry out before you need to call our Support team. 3 days ago. Ive got this exact same problem but with M & J Acquisitions and plan.com. Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. Looked back and found myslef in a 33 month contract and was stunned!!! Only those parties involved in the agreement can terminate a contract. Madeleine Lock the man said, ok we can look at all that later, but i need to withdraw my complaint and wait to get the call. IMEI or International Mobile Equipment Identity is a unique ID given to every phone. Financial Conduct Authority for certain types of consumer credit lending and credit related What they do should be illegal if it isn't already. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Find out Aerial Direct are O2's numbe See more 2,709 people like this 2,709 people follow this http://www.aerial-direct.co.uk/ +44 1329 558558 customer.services@aerial-direct.co.uk Telecommunication Company Photos See all Videos See all What's the O2 community and how to get started. Replace the battery and turn your phone on without a SIM 13:19. one of our friendly advisors. with regards to the subject access request - apparently M & J don't have records of previous conversations, so where does that leave me with regards to what I was told, and the fact that the plan.com contract says different but I was verbally assured it was ok and in 18months my contract would be up? Financial Conduct Authority for certain types of consumer credit lending and credit related Make sure you have set a PIN code to keep your messages secure. Please view our Privacy Policy for more information about how we Alternatively, this is something we can train you to do. If there is an issue in your area you can subscribe for updates on ongoing work, so that youre kept up the date. It says something about O2 when they won't give her a contract but refer her to Aerial for a business contract which is the last thing she needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It requires that at least one of the parties meet certain obligations discussed in the contract before the terms are up. So things were out until about mid May. 05-10-2017 There are a number of factors that can influence your wireless signal from other electronic equipment, walls, floors and even the location of the Wireless Access Point. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. They explained everything in a non-technical way so it was easy to understand. When your SIM is locked you will be unable to make or receive calls or texts. Hello@django90, welcome to the O2 community! You can access your own voicemail box by pressing the envelope button on the phone or by dialling 555 and your group voicemail but dialing 556. She was told it would be two years, but the email says three years. Getting an intermittent wireless signal? This website uses cookies. 2023 Trustpilot, Inc. All rights reserved. however its imoprtant to be able to get through to people when you need to! Our passion and focus is built around putting the customer at the heart of everything we do. Partnering with over 85,000 businesses enabling them to have the conversations that count. Direct Contracts with Clients - Upwork Help Our team aim to reply to all enquiries within one working day. so i contacted o2, they didnt know much about it, but their email subjectaccess2@o2.com was very helpful. Want High Quality, Transparent, and Affordable Legal Services? I'm paying 39 a month at the moment and my contract ends in December - there's no way I want to wait that long, but buying my way out is going to be expensive (approx 300) and like the very 'helpful' person at Aerial Direct said "you're never going to claw that back anytime soon", on I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Spoke to a very nice and helpful lady which resolved the problem, customer customer If youre taking your phone as well as your number to another network, youll need a Network Unlock Code (NUC) to unlock it. business processes are adequately protected from information security and business continuity risks. When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. Answering your telecom questions and understanding our unified product offering. protect and process the data you submit. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 2. Alternatively, you can wait until your monthly data allowance resets at your next bill date. If you switch to another network at least 22 days before your normal billing date that month, youll get your final bill on your normal billing date. Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. AgEagle Awarded Five-Year Multiple Award Schedule Contract by US This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. however i ALSO contacted aerial direct for a subject access request, about redacting my ID . I just hopethey have the same persistence as your good self. 4 days ago, Vicky Grant R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. 3 days ago. They just called me today asking me to renew on a 'better deal' which is better than i'm on now, but not as good as O2 consumer deals, i said i don't want to renew right now thanks as i feel a bit trapped, and that i don't have any flexibility, and got a barrage of info in a condescending tone as to how if i wanted to save money, give them a call. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. They push you for a contract and then rack up the price using small print and a nonchalant attitude. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. However, it must be returned in the original, unopened packaging. If you have a legitimate reason to get out of a DirectTV contract then you can do so at no charge. Keep your current mobile number and transfer it to your new network provider. Thanks, I have contracted Citizens Advice, they said I may have a claim but it would be up to me to prove that I was misled. Maximise your business potential with our personalised IT solutions tailored to your unique needs. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. Our team aim to reply to all enquiries within one working day. Comments posted are entirely of my own opinion. Aerial Direct wins gold at The Mobile News Awards 2023 Aerial Direct has won the Best B2B Reseller award at the. You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. We provide our customers with award-winning services. Deal alerts which were costing me 1.50 a time and also about my high bills Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Check with your Account Manager when your agreement ends. After automated answering systems failed to relate adequately to the real issues along came a woman who fully grasped the info necessary and restored everything as it should be with efficiency and far more customer satisfaction.. Hi David, thank you for leaving us a review. Companies can ask for reviews via automatic invitations. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! Line rental for the portion of the month you used your device before your disconnection date Dependent on which type of master socket you have, you may need a micro filter to create this connection. I was a direct O2 customer for 10 years and switching was the biggest mistake. We are glad to hear that you received all the help you needed. If you need help understanding contracts and how to cancel them, you can post your legal need on UpCounsels marketplace. A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked. 05-10-2017 Spoke to a very nice and helpful lady which resolved the problem, customer After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. Yes. We understand that youve likely had your number for years, therefore, we allow you to port and transfer your number to your new telephony service with us. PAC code: Any Extras (such as a recurring Data Extra) I did manage to get help via their 'chat' function on website though - which I would rate as 5*. Stay connected and collaborate seamlessly, no matter where you are. It is always great to hear that our agents are providing a quality service. We know there may be times when its hard to get a mobile signal. A contract can be defined as any legal document that is used to bind a minimum of two parties together. 15:15. I thought for a moment my time might be up, but no, i've still got another 12 months to go. It is always great to hear that our agents are going the extra mile to help our customers. everything thats going on at Aerial Direct. I am more disappointed that anything that 02 would partner with a company who are misleading consumer into long, expensive dealsthe only reason I didnt hang up in 2012 was because I believed them to be 02. Your handset will usually alert you when there is a new upgrade available. Alternatively, you can email a scanned copy to [emailprotected]. Give us a call on 01329 558 558 and speak to You can view your bill through the My O2 portal on the O2 website, Your bill will be issued by our Direct Partner O2. 14-07-2020 Hi Ann, we are delighted to hear that you had a great experience with our service. I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. However, it is possible that the phone has a fault. And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. They explained everything in a non-technical way so it was easy to understand. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. If its happening where or when you think it shouldnt, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago. There are some instances where things do not go as planned. If you have more than one, please ensure you are connected to the right one. Text to switch For a PAC, text PAC to 65075. 3. This can be done by accessing the desired mailbox and then pressing 0. It lets you make calls anywhere you have Wi-Fi, even when theres no mobile signal. 3 days ago, Anne Tune Find out how we combat fake reviews. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Keeping your mobile number or getting a new one. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. 28-09-2018 AT&T: $325 minus $10 for each full month. Clean the gold connectors on the SIM with a clean lint-free But thats no good because had I been offered it at the time I renewed, I would not have incurred the high bill. Contract Cancellation: Everything You Need to Know For a PAC, text PAC to 65075 18-02-2020 STAC code: Then they tried to blame these "unprecedented times" as a reason for me to accept their offer. We are proud of what we have achieved and are excited to continue on this journey of growth and success. On a pro-rata basis, the cost of switching can be calculated. The customer service assistant was helpful and supportive. She ended up renewing. No more calls dropping out. If you use your PAC or STAC code, you will lose service and data on the device connected to your MyO2 account at the end of your billing period. Please view our Privacy Policy for more information about how we If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Leaving us for another mobile network might affect any other O2 services youre using. 05-10-2017 So that we can onboard please contact us on 01329 558 558. Thank you for all the help. That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. No help whatsoever and Im stuck in a business contract as a consumer with no where to go. Very happy. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, If the issue persists, test an alternative handset. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. She managed to shove my problem in few minutes. How to Cancel DIRECTV (Do it in Under 5 Minutes!) - YouTube You will be asked for a pin code to access the voicemail. We are a broker not a lender (FCA Registered Number: 729695). if you ever need us again in the future please don't hesitate to call us on 01329 558 558. 08:50 We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. Company no. Six months or so before contract end. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Monday Friday, 08:30 17:30. Has anyone been able to sucessfully get out of their contract? Its official! 23-04-2020 11:17. Bev Brown 5 days ago. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. If you continue to experience technical difficulties with your signal please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Network load and congestion can also affect this. You could be dissatisfied with how one party is handling their end of the contract. R99.98. Our information security and business continuity policy is available upon request. A contract cancellation is not an unusual event in the life of a contractual agreement. Aerial Direct mis-selling MoneySavingExpert Forum It's free and takes less than a minute to check and compare. Excellent communication and information. I will mention our heads of community here @Marjo and @Martin-O2 to see if they can help, 28-09-2018 on If youre not at the end yet, youll need to wait or pay an early termination fee. Taking advantage of people constantly. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, My experience with Aerial Direct has always been one of excellence nothing is a problem to whoever you speak with and servicability has always been top quality. 13:13 Sample Contract Cancellation Letter (with Template) - Document Formats To change your PIN just follow these simple steps: Call 901 Find out At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Contract Cancellation Sample Clauses: 226 Samples | Law Insider protect and process the data you submit. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and We are delighted to hear that you had a great experience with our service. However, the initial resolution letter contained the text saying it was a deadlock letter. The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. 4 days ago, Mark Speak to one of our advisors to find the best solution for you. Youll need to give this code to your new network provider to complete your switch. Please keep us updated. Our Microsoft certified engineers will take care of your network infrastructure, servers, work stations, and applications. !11, Hi Arnold, we appreciate you providing us with your excellent feedback. Get involved! If you are with Virgin Media you have to contact them directly. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. Instances can occur when you cannot receive calls. 5 days ago, Peter Dixon The assistant that dealt with my query was very knowledgeable and helpful. UK PO15 5UA. You do not want to keep your current mobile number your new network provider will give you one. A: The preparing activity, or with its permission another activity, may reinstate a canceled document by issuance of a notice of reinstatement. To find the IMEI of your handset you can simply dial *#06# from your phone. on I was treated with courtesy and my query was dealt with quickly. The first thing to do is to confirm you're definitely able to switch penalty-free. If you wait too long, youll need to ask us for a new PAC. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). Then hold you hostage with a cancellation fee the price of a 2nd hand car. 09:09. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Hi Melissa, thank you so much for your excellent feedback. Aerial Direct Limited is authorised and regulated by the When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? 16:01. i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. Excellent service Aerial Direct. Ask us for a PAC or STAC code. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. The staff are all so friendly, focused, supportive and helpful and so polite. if you are a personal custimer, you will be treated as if you were one in the eyes of the law. How to Cancel Sky 2023 | TV, Broadband & Phone Contracts - Cable.co.uk For more information on travelling with your business please visit our Business Travel page. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. - edited Please raise a support ticket with our support team. Please note if there are any discrepancies you may be required to contact your supplier to solve. 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE Then, aerial told me they were sending me an initial resolution letter,for me to consider then get back to them, then they would make me a final resolution deadlock letter. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth Thank you! FAQs - Canceled Documents - Defense Logistics Agency If you submit your request before 4 pm on a working day, your number should be transferred the next working day. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. Here are a few examples, to give you a rough idea. This website uses cookies. Our company has been named the Large Business of the Year at the annual News Business Excellence Awards 2023.. Depending on what master socket you have you may need a micro filter. Verification can help ensure real people write reviews about real companies. Cancel your contract To find out if you need to pay an early termination fee, text INFO to 85075. 16:09. Pamela Green Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). Duh! i will continue to update as things progress. Has anyone been able to sucessfully get out of their contract? Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. Playing a game online could be anything up to 60MB an hour, or more. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase. If a post answers your question. Yes! Hello folks. Theres no additional charge for using this service. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. 12:55, on When i closed my company, my phone also started blowing the data limits on my tariff, just about the time they phoned to 'renew'. I have no affiliation whatsoever with O2 or any subsidiary companies. 15:15. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message.