Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. Display the object from all sides and in close-up shots. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. Do you think the refund went to your paypal balance for some reason ie was declined by the bank and bounced back? Now you can start selling items and get paid when your items sell. How do I refund a buyer? - Depop help GB Since Depop will give the newly created items more exposure, relisting items will increase the chance of selling them. You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. Depending on the buyer's dispute, you may give them a partial or a full refund in your app or with the help of Depop Support. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. to process. Aside from dodging copyright issues, posting the actual photos of your item also help set your buyers' expectation. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). OneShop is a financial technology company, not a bank. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Always keep your proof of shipping and delivery. To guarantee that a photo is the right size, take it in square format. Your item is listed on Depop's prohibited items list. FAQ - Debob | Depop Bot . Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Now, you can list as many products as you want. Always include tracking information with your shipments, and let the buyer know as soon as it becomes available. For more expensive or upscale items, it might be worthwhile to invest in an authentication service. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. When you give a refund for the transaction, you wont be able to get the fee back. I don't know what to do next. The process of returning the money varies depending on which method was used. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. Ready to get started? If the item is brand new, check the retail price or similar brand new listings as yours and take it from there. What Is Buyer Protection and Why Do I Need It? - MUO Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. You can also describe regular items to fit trends (although remember to be honest). Depop Payments will also let sellers: - Reach new potential buyers. There is so much to explore and discover on Depop, but that doesn't scratch the surface. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. We will reimburse you for the Depop fee if you have refunded any sales. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. Have you bought anything and paid for it via paypal since the refund should have gone in? Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. Here we will explain the return and refund process for Depop and how to prevent them initially! You should respond within 24 hours to resolve it quickly before asking for Depop's help should you unsuccessfully find a resolution with the buyer. I lady recently bought a pair of leggings from myself on depop. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. Keep reading to learn more about canceling order on Depop, we will also clarify returns & refunds on Depop. Submit your case! Users can buy and sell clothing, accessories, and beauty products. Depop is a website and mobile app available in over 150 countries with over 26 million active users. Can't refund fully? : r/Depop - Reddit Step 2: Enter the 6-digit code sent by Depop to your phone number. You must conduct a search for the specific transaction that the buyer made on the Summary page. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). Make sure the lighting is ideal so that the clothings colors appear true. Depop deducts a 10% charge automatically for all the sales you make. They can therefore enhance the customers visual experience. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. All you have to do is link your Depop, Poshmark, and Mercari accounts to the app. If so, then you may have thought about selling on Depop. How To Make Money On Depop | Cleo - Meet cleo Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. DoNotPay can help you get these fees waived. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. When it comes to print-on-demand service providers, we recommend Printful and Printify. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. Lets dive right in. Show every angle of the item and up-close frames. This will ensure that they can provide proof of return so the refund can be processed. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Also do I wait until I have the item back to refund her? No, You Don't Have to Pay Depop Fees - Here's How - DoNotPay Facts to Know. These are commissions that Depop takes from every sale made through the BUY button. Do thorough research on your item if you are unsure of its authenticity. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Ensure to ship orders to the address on the Depop receipt. Therefore, you will lose out on the fee costs for PayPals service. You can either agree to the refund, or not agree. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. All while being more cost-effective and sustainable than traditional shopping. Required fields are marked *. 1. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Depop also offers Buyer Protection for most purchases, which can help you feel confident in buying items on the platform. Depop (@depop) / Twitter I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. Sit back and relax while we do the work. You should find ways to have an advantage over other sellers with the same item. Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyer's bank account and your fees will automatically be refunded. To complete the action, click confirm refund after youve finished. Depop is an excellent platform for starting a business or selling as an individual to generate extra income. You should do this within the allocated time frame to show that you are an honest and responsible seller. Buying an item on Depop is a simple process. We stress the importance of images in our guide on boosting sales on Depop. This content may be old or outdated. We shall do all the legwork for you and make sure you get the fee waiver you deserve. Ensure that the background is neutral, light and clean, so nothing is distracting. So, to avoid refunds, always describe your items fully in your product description. Once youre logged in, click on Sell from the top right side. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. Some of the information types that you can enter when you make a listing are optional. Display your item from all possible perspectives. Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. Log into the Depop app. Depop also has a page to guide buyers on how to open a dispute against the seller if they received a product not as described. In other words, use the tips we outlined before and do not send the refund any other way! Depop Fees: Here is Everything Need to Know - After SYBIL A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. Below, we have rounded up all of our knowledge about Depop returns & Depop refunds. Alternatively, don't price too high either because it can also dissuade customers from buying your product. Step 2: Add a photo/logo that represents your brand and tap on Next. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. Facts to Know, How to Do Bubble Braids? Depop does not have any hidden fees. In case something goes wrong, youre protected by PayPal's Seller Protection. Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. While some have a specific budget to follow, some would also consider buying an item if it is reasonably priced. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. All you have to do is sign up here, and we will text you the link to the app. Best 6 Figaro Chains. Use natural lighting to avoid over-exposur or soft light boxes to find the perfect level of lighting. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. Depending on how they bought your item, a buyers refund will be handled differently on Depop. To send a full refund, follow the steps for Full refund. To send a partial refund, switch to the 'Partial refund'-tab and type in or select the amount you'd like to refund. While you can do many things to avoid receiving a buyer return request from your sold items, here are some of the key points that you should remember when listing on Depop. You must only use Depop payments, and all of your transactions must take place within the app. And second, you can use it as proof when issues against your item arise. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your account. It may be tempting to make your item sound better than it really is. The buyer said the item is 'not as described' - Depop help GB Not only does it keep your account safe, but it also protects you from disputes and chargebacks. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. To avoid overexposure and avoid artificial light from changing the color of the item, it is best to use natural light. When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. Im worried I wont see them again if I refund now? Aside from checking the prices of the same item in the market to get a reference, you can price your listing correctly by matching its price to its condition. If you have your high-interest debt paid off, the next best option is to use your tax refund money to help yourself avoid debt in the future -- and to help . Use the three tips below to reduce return requests and boost sales! A responsible seller is very unlikely to receive any disputes. You must follow selling regulations as a registered business using Depop. To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. Your item is on Depops prohibited items list. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. The best listings answer the following questions that customers may have: Depop Seller Protection is a useful feature of using the platform in addition to being a fantastic place to find buyers for your goods. Contact DoNotPay today to fight and waive Depop fees among other services as listed above. Depop makes selling items easy. Enter the 6-digit code sent by Depop to your phone number. depop refund - PayPal Community This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Depop charges a 10% commission for every sale made through the BUY button. Privacy Policy. Contact our Support team and provide a screenshot of your PayPal refund along with confirmation of your usernames if you have refunded using PayPal. Posting the actual photos of your item also helps you avoid copyright concerns and sets expectations for your customers. Fill out the basic details and then click on Next. When it comes to print-on-demand service providers, we recommend Printful and Printify. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. This will guarantee that your refund has a valid trial behind it. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. When you give a refund for the transaction, you wont be able to get the fee back. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. To find the ideal level of lighting, use soft light boxes or natural light to prevent overexposure. It will be helpful in situations like refunds or other disputes if you adhere to the rules Depop has established for eligibility to receive protection. Theres no need to buy high-end photography equipment to takegreat product photos. Tell her to send it back FIRST then you will refund minus your fee. Can't refund fully? How you refund a buyer on Depop really depends on what method they used to purchase your item. This will help buyers feel confident buying your item. The top sellers on depop know that time is money and make use of automation to increase work around these issues. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. A Beginner Guide, Why is ASOS So Cheap? Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Follow the three tips listed below to help prevent return requests and increase sales! the seller and I agreed that she will refund me less the purchase fee. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. A Beginner Guide, Why is ASOS So Cheap? But if you cannot establish a resolution between you and the buyer, you will have to resolve the issue by directly dealing with PayPal and providing them with proof to help your case. The best listings answer the following questions your customers may have: Besides being a great space to find buyers for your items, Depop Seller Protection is a valuable aspect of using the platform. To do this, it is your responsibility to ensure that they don't encounter any issues with the item they ordered from you. Just because they are optional though doesnt mean you should just skip past them. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. Comment * document.getElementById("comment").setAttribute( "id", "a1dbae1a5a97c09c954368b82c9efa32" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. As you can see, it is easier to cancel and refund with Depop Payments refunds, but once you use First-time users will find it much simpler to cancel an order through Paypal. However, you can create your account through the Depop app as well, as the process is the same. What Is Depop? the Online Clothing Marketplace, Explained Follow these steps: Ensure you have a strong case for an appeal. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. It may be worth investing into an authentication service for higher priced or luxury items.
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