The reservations may be made in either your own name, or in another person's name. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Are there any ferries that I should avoid traveling on? Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. Yes. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Or simply click this link: https://www.steamshipauthority.com/about/news. Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." From there, navigate to the My Profile section. How many people will be traveling? 02543, (508) 548-3788 Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. We offer the lowest fares and the most frequent daily departures for . Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. 0 Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted 2018 Summer Operating Schedules Report Appendices D - G, 3. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? You can take a car to and from Martha's Vineyard from Woods Hole. https://www.steamshipauthority.com/about/news. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. What happens if I simply do not use my high-speed passenger-only reservation? For more information, check out the Reservation Openings page. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. Steamship Authority cancels ferry service through evening due to Henri We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. Does the Authority have a wait list for reservations? To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. A wind advisory is in effect for Monday night. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. This enables us to provide you with more accurate maps and internet-based driving directions. The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . Can it be towed onto and off of the ferry? Steamship Authority cancels some Memorial Day ferry trips due to Steamship Authority Purchases Third Replacement Vessel Yes, except during our Reservation Only Periods. Additional Terms and Conditions - Norwegian Cruise Line If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. A proposed bill would give mainland ports more say in Steamship If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. I have purchased individual passenger tickets at the regular fare. An Act relative to the Steamship Authority audit report My vehicle will be pulling a trailer. 02557, (508) 693-0125 At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. In either case, the vehicle shall have no priority over other standby vehicles. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. 0. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. 99 0 obj <>stream Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. Am I responsible for driving my own vehicle onto and off of the ferry? You may be required to provide documentation of such an emergency before being allowed to use any parking that may be available. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . . Please obtain a confirmation of your appointment with the details of the appointment (see below). According to the Steamship Authority, "Up to five transactions (one-way or . No Ransom Paid In MV's Steamship Authority Cyberattack They just retired the Islander, which was decades old. What happens if I miss the trip for which I have a reservation? 1. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. (508) 778-7633 TTY, 1 Steamboat Wharf Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. Early morning high winds have cancelled several Steamship Authority ferry crossing this . It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. Please read the instructions on how to apply for a senior citizen travel card. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? Preview. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Get more local news . Close. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Steamship Authority's ticketing still delayed following ransomware attack. It was a fantastic ship and I'll miss it. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. What if I can't get a reservation for the particular trip I want? Steamship Authority (@SteamshipMA) / Twitter All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Can I transport or consume alcoholic beverages aboard the ferry? Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. Are there any restrictions on my vehicle reservation? PDF Change, Cancel and Refund Policies for Vehicles - Steamship Authority All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. The customer generally will be issued a full refund less a $10.00 processing fee. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Make a reservation. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. Ransomware Attack on Steamship Authority of Massachusetts Causing Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Steamship Authority operations still delayed after cyberattack This special fare may not be used for commercial or business purposes in either direction. Both run high-speed passenger catamarans with a travel time of approximately one hour. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. you are agreeing to the Twitter Developer Agreement and Developer Policy. What if I arrive later than 30 minutes before sailing but before the ferry leaves? You will also be required to pay parking charges for the use of the space. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. Do any passengers have priority in boarding the ferry? In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. Nantucket Ferry Cancellation Risk - Nantucket Forum - Tripadvisor PDF 2021 Travel Tips for Martha's Vineyard Residents One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. 508-477-8600. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. (Please refer to our Customer Handbook.) No pets are allowed on any passenger seat or table. Click Here to view the Parking Permits page. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. For more information about our standby procedures, please click here. "The Authority. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. Is every automobile charged the same regular fare? 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. Our Nantucket Terminal has only a few parking spaces for use by our customers. Mar 12 . We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. when you travel with the Steamship Authority. Starting at 7:30 AM on . Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Reservations can be booked online, over the phone or in person at any of our terminals. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. When do Headstart reservations become available? If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Specify Passenger and Vehicle Details | The Steamship Authority Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. The tickets in these books are valid for transportation for one year from the date the ticket book is sold. Steamship Authority - Nantucket & Martha's Vineyard High Speed & Car Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. Ferry Policies, Forms & Information | The Steamship Authority Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. SteamshipAuthority1 - YouTube Steamship Authority on Twitter 02557, (508) 693-0125 You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Vehicle reservations also must be made for a specific vehicle. Application forms are available on our website. When do Preferred Space reservations become available? The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. 60 0 obj <> endobj How do I change/obtain my password to log into my profile? Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. 2023 Nantucket Ferry Schedules | NantucketFerries Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Fare increases are based upon the vehicles length over 17 feet. These PDF forms may be viewed with Adobe Acrobat Reader . Can I change or cancel my high-speed passenger-only reservation? 02568, 1 Seaview Ave We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Hyannis, MA Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. Our daily parking rates vary depending on the time of year and the location of the parking facility. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. What is the Steamship Authority's Headstart Reservation Program? Generally yes. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. Preview. Click here to manage your travel alert preferences. Don't miss the boat: Steamship Authority releases summer 2023 - Yahoo At our discretion, the reservation may instead be valid only for standby travel on the following day. Can I obtain a parking permit instead of paying the daily parking rates? Bourne Briefs. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. What do I do? If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. No. 228 Palmer Avenue Falmouth, MA . Click here to watch a video on how to change your vehicle reservation online. You will be prompted to enter your email address and security code. Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands.
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