This article applies to environments in which you have all of the following: If you have a different environment (such as Skype for Business Cloud Connector Edition), hybrid is not configured, or your users are not enabled for PSTN calls, the supportability matrix will be different. You do not require deployment or maintenance of an on-premises deploymentbecause Voice Calling (PSTN) operates out of Azure Communication Services. A contract with a third-party carrier. For dynamic emergency calling, additional configuration is required for routing emergency calls and possibly for partner connectivity. You don't need to retain your current PSTN carrier. Mariana Isls.NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint MartinSamoaSan MarinoSao Tome/PrincipeSaudi ArabiaSenegalSerbiaSerbia and MontenegroSeychellesSierra LeoneSingaporeSint MaartenSlovak RepublicSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSt. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. When using our integrated Cisco-certified providers, customers can manage the entire provider selection and number procurement process in Control Hub. For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. This article helps you decide which Microsoft voice solution is right for your organization. Additional features, storage, and support start at just one low price. Your preferred operator is a participant in the Microsoft Teams Phone Mobile program. For example, Direct Routing requires additional steps to configure call routing. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. Calling Plan is available in your region. Although each of these options provide businesses with incredible flexibility, we dont want to limit our customers to just one choice. The initial implementation required an on-premise solution with a single Skype for Business front end server and an SFB edge. Above all, this system must be easy to manage, so business growth is not slowed by painful administration. For example: These businesses can pair Webex Calling with a local gateway so they can use virtually any PSTN provider around the world. Microsoft Teams Phone gives you PSTN connectivity choice, Simplified management that comes with all-in-one solution is important, There is not any existing on premises PSTN infrastructure (SBC or voice trunks) to interconnect with, Want to maintain an existing operator contract for fixed line numbers or wish to select a new carrier from a list of Operator Connect partners, Seek a fully managed solution - PSTN calling services and infrastructure are completely managed by the operator along with Microsoft, Have users in locations where Teams Calling Plans are not yet available, Need a fast and easy deployment simply connect to your operator and assign phone numbers to users, all from the Teams admin center, Enable improved mobility for hybrid and mobile workers, through a single, business-provided number for Teams and mobile calling, Eliminate costs associated with fixed line service for these users, Apply security, compliance, and policy settings across mobile devices, Quickly and easily deploy, configure, and manage calling for Teams, Inherit all the benefits of Operator Connect for employees with business provided mobile numbers (e.g. Used together, auto attendants and call queues can easily route callers to the appropriate person or department in your organization. You want to use Microsoft-managed access to the PSTN. Operator Connect might be the right solution for your organization if: For information on the benefits and requirements of Operator Connect, and for a list of carriers participating in this program, see Plan Operator Connect. Prepare select users for voice migration: Upgrade the user: These steps should be coordinated. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. The value in the cloud is what matters for Teams. A contract with a third-party carrier. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. SMS capabilities depend on the phone number you use and the country that you're operating within as determined by your Azure billing address. This gives businesses the flexibility to select a provider that best meets their requirements in terms of coverage, number availability, features, packaging, and pricing. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Pair your on-premises SBC with the Teams Direct Routing service. Microsoft Teams Calling Plans - Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. Learn how to connect your on-premises telephony network to Teams using Direct Routing. You'll read more about migration later. For example, a customer can benefit from the simplicity of Cisco Calling Plans in sites across the United States and Europe, and leverage the geographic coverage offered by Cloud Connected PSTN or a local gateway in other offices around the globe. With Teams Phone Mobile, if your existing operator participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). By default, when you assign a Microsoft 365 or Office 365 license, Teams is enabled. It may be that one solution fits all scenarios or you may need to find a combination of solutions for your organization. The exact logic for how EV-enabled gets set to true depends on the following scenario: If the user is EV-enabled in on-premises Skype for Business Server and a Phone System license is assigned to the user prior to moving the user to the cloud with Move-CsUser, the online user will be provisioned with EV-enabled=true. How to manage and configure emergency calling differs depending on your PSTN connectivity option. The Teams Phone setup guide (requires admin access) is available to guide you through every step of the deployment. Functionality described in this document is currently in public preview. For more information, see Configure voice routing for Direct Routing, Manage voice routing policies and Translate phone numbers. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. Phone System servers and traffic . For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. Location-Based Routing (LBR) for Direct Routing enables you to restrict toll bypass for Teams users based on their geographic location. Alternatively, you can acquire new numbers directly from Microsoft. Allows operators to quickly qualify their connectivity for inclusion into programs like MS-Teams Operator Connect and Zoom Provider Exchange. Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. Service Numbers. Evaluating Direct Routing for Microsoft Teams telephony Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams. You can configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). Automated Provisioning of SBC, SIP PSTN Trunks, Teams DR / Zoom Premise Peering Trunks, Security, and routing policies Efficiency & Versatility . Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. - Cloud PBX with Microsoft PSTN calling. Find out more about the Microsoft MVP Award Program. Link2Teams-Direct Routing As A Service For information about managing phone numbers with Teams Phone Mobile, see Set up phone numbers with Teams Phone Mobile. If necessary, assign the Teams license. Assign a Voice Routing Policy (performed while the users are homed on-premises). Coverage in Greece, Poland, and the Asia Pacific region is coming soon. . However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. You do not need to retain your current PSTN carrier. Steps 1-5 are listed in the suggested sequence, but they can be done in any order.
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