After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. Read the software license terms, and then close the Notepad file. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. @jans-at Today just now i successfully created a bootable iso file for 64bit. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Refer to this link to learn how to get into the Surface UEFI. first format the Pendrive with FAT32 format using diskpart command. Thank you. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights [LOG[## Possible Cause: Missing Storage Driver. "There was a problem recovering your PC" when recover from a drive ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Figure 6. Microsoft doesnt have physical destruction capabilities. Reply NDLunchbox Additional comment actions [!IMPORTANT] exit, for windows 64bit os, open the folder "C:\Program Files\Microsoft Surface Data Eraser\Resources" Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Press and hold the volume up button. tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? These models include: Internal components can'tbe serviced individually. Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? @jans-at .You already created bootable pendrive. Figure 2. I will try this as soon as I am home. d. Release the Volume Down button. . Select any of the following sections or select Show all. Prepare a Surface device to be sent for repair. Can I send the faulty SSD by itself for a replacement or upgrade? For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. If I need to send my Surface in for service, what should I do to ensure the privacy of my data before sending in my Surface device? Is it the size of the drive? b. also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. Storage spaces drives are virtual, so they are listed after physical drives. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. More info about Internet Explorer and Microsoft Edge, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. UEFI BIOS is pretty basic. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. Data Eraser was unable to locate the drive as well. For more info, see How to prepare your Surface for service. c. Press and release the Power button. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. After clicking the Download button, you will see a page where you can select the tool that you want to download. I was able to get that .iso file to work. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: That said, the Surface Eraser bootable USB can be prepared on any Windows running PC. While it has been rewarding, I want to move into something more advanced. Just fails after 5% bar, devices/surface/microsoft-surface-data-eraser.md, https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser, https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, https://github.com/notifications/unsubscribe-auth/A7HLH7T73IZFJES45XR455DXCU5F7ANCNFSM4HZO5FEQ, Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08. To boot your device from the USB stick follow these steps: a. If you need to back up your data before service, you can connect with one of our Surface advocates to learn about other options for backing up your data. FAQ: Protecting your data if you send your Surface in for service On our PC, it took less than 2 minutes. Figure 5. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. If you need to ensure the security of your sensitive data by destroying all information from your Surface devices safely and permanently, use theMicrosoft Surface Data Eraser tool. Decommission a Surface device from corporate or organizational use. You must accept the license terms to continue. Reimage devices containing sensitive data. https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser Opens a new window. Surface Data Eraser - Unknown disk drive manufacturer Trying to decommission a couple of old Surface Pro's. I downloaded the tool today from this location: https://www.microsoft.com/en-us/download/details.aspx?id=46703 When I boot to the Eraser I get a command prompt window which reports: Unknown disk drive manufacturer. chkdsk C: /f /r /b /x /v The download size is about 360 MB. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. For more information, please see our @DanRev0519 . One is a Toshiba and the other I just bought for this is a PNY. Are you sure you want to create this branch? USB thumb drive selection>"::: A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Sign in By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. It doesn't work on Surface Duo. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Here are the instructions b. @RAJU2529 yes correct. Step 5: The tool automatically shows your USB drive. Tip Press and hold the Volume Down button. I do appreciate @RAJU2529 giving me some additional things to try, but after today, I've reached my limit in trying to get this to work. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). DISK0 not found when you deploy Windows on a Surface device that has The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. A subreddit for the Microsoft Surface family of products. Last Updated on September 28, 2020 by admin 1 Comment. Figure 1. That is if the SSD is OK. Might I suggest:https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Surface Device that has a 1TB drive configuration shows two drives If I don't get this resolved soon, I'm just going to send in this Surface Go. Two hours before I created the bootable iso file. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. There's not information online I can find on this either. No disk drive found. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. downloading link for few 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, Please could you send a new link for downloading the iso file cos i also tried to create the usb bootable file but it keeps failing at 5% , i need the one for 64bit , thanks, 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, pliz @RAJU2529 am requesting for the new download link coz this one is expired Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Repurpose a Surface device for a new user. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Microsoft Surface Data Eraser - Github The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Step 3: Turn on the Surface device and boot from the bootable USB connected to it. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. As to the partitions, you need to delete all of them during the install and the installation will recreate them. Thanks for being part of the Microsoft Docs community! Tap or click OK to erase the contents of the USB drive. Repurpose a Surface device for a new user. Cannot retrieve contributors at this time. Select Continue. I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. At last, tool was created bootable pen drive without single errors. I severely leaning towards bad drive, unless anyone else has any ideas. Microsoft Surface Data Eraser is periodically updated by Microsoft. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Just now download that tool and then i installed on NON-Microsoft surface device successfully. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, download the iso file and write on a USB pen drive.do u mind sharing for devices like surface 4 pro, for older devices 2020 year and earlier Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. Thanks for the assist. Release the button once the UEFI screen appears. Begin the Microsoft Surface Data Eraser tool. b. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. This version of Microsoft Surface Data Eraser adds support for the following devices: [!NOTE] Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. Diskpart doesn't lend much help unless there's a command I'm missing - list disk shows nothing. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. See Recovery options in Windows 10 for more information. Do these have to be USB 3.0 thumb drives? copy the folder "usbimage.zip" to desktop and downloaded the shared link name of the file is MSDE_bootable_v3.48.139.0, Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link I formatted the USB stick with Diskpart. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. I thought I edited my post to state that but it looks like it didn't go through. Select X to close Microsoft Surface Data Eraser. Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool Select Success. active Booting the Microsoft Surface Data Eraser USB stick. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. mentioning a dead Volvo owner in my last Spark and so there appears to be no I bought and confirmed I had a USB 3.0 thumb drive. @DanRev0519 . A tag already exists with the provided branch name. This turns off phone protection and erases all the data on your Surface Duo. Doesn't show anything besides settings toggles. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Hi Mr. RAJU, I am having the same problem as jaxne, could you send a working link for the bootable ISO again? Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Step 2:Next, you need to prepare the Surface device to boot from USB. Note that you need the 64bit version. 2300 - The surface is able to boot into the ISO to clean install windows, but there are no drives found where you would normally select which drive to install the OS on. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Select Success. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. In this video I look at using the Microsoft Surface Data Eraser to make a UEFI Bootable USB that can be used to Securely Wipe a Microsoft Surface. Basically, Microsoft Surface Data Eraser is designed to boot from USB so that users can delete data even when the Surface is unbootable. Surface Devices Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. ]LOG]!> The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. The Microsoft Surface Data Eraser is compatible with the following device only. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). Here is the downloadable bootable .iso link google drive If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of theSurface Data Erasertool. Surface Pro 4 no recognized drives - Dell Hardware https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. Step 5: Finally, you need to press the S key to erase data. @jans-at Choose the account you want to sign in with. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. Original by design. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. This version lists it as v3.7.137.0 -- The change log on the info page https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser only goes to 3.2.78.0 what happened in between those versions? Select Yes to continue erasing data on the Surface device. 1. [!TIP] [LOG[## Disk(0) was not found. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. Tap and hold or right-click on the USB drive and choose Format. While one can always use third-party tools to securely erase data before handing over a PC to service or selling off, there is an official tool to securely wipe data from Microsoft Surface devices. Dism /Online /Cleanup-Image /StartComponentCleanup I want to monitor motherboard temperature. [!CAUTION] NOTE: The download page lists other tools for the Surface device as well. Press and hold the Volume Down button. Tool doesn't format USB drive. Data that is stored on the Surface device's internal storage is erased at the Microsoft Service Center when the Surface device is repaired. Here is the downloadable bootable .iso link google drive To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. First, boot into the Surface UEFI and check if the UEFI displays a boot drive error icon . Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. To boot your device from the USB stick follow these steps: a. Well occasionally send you account related emails. I will try the surface data eraser tool and see if it helps. I am trying to wrap my head around it and just cannot figure it out and I think I might need this knowledge again in the future. The Microsoft or Surface logo appears on your screen. The drive is 256GB. I'm done wasting my precious time on this. After downloading, run the setup file and then follow on-screen directions to complete the installation. Confirm USB drive of at least 4 GB is connected. I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. boot the Windows into normal mode and use Release the button once the UEFI screen appears. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. @RAJU2529 Thanks. 4. Upgradujte na Microsoft Edge, abyste mohli vyuvat nejnovj funkce, aktualizace zabezpeen a technickou podporu. How will my data be removed from the hard drive at the service center? Archived post. It is required for docs.microsoft.com GitHub issue linking. list disk To continue this discussion, please ask a new question. All original components exclusive of the bundled accessories such as the power supply unit, mouse, or pen, must be included when returning your device for service. boot the Windows into safe mode and then try to bootable usb media. Thanks in advance. Select Complete to finish the USB creation process, as shown in Figure 5. Microsoft Surface Data Eraser is periodically updated by Microsoft. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. to your account. c. Press and release the Power button. Figure 5. Wipe the partitions first as Valuvanee suggest. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. my surface book 2 is stuck at windows logo (is it called boot loop?). The drive you select will be formatted and any existing data on this drive will be lost. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Does my Surface use removable media to store data? Booting the Microsoft Surface Data Eraser USB stick. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. :::image type="content" source="images/microsoft-surface-data-eraser/fig2-continue.png" alt-text="Figure 2. Unless you are very familiar with installing windows I recommend the recovery image. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Thank you. @RAJU2529 OK just tried unzipping all the files to the thumbdrive and booting the Surface Go on it. :::image type="content" source="images/microsoft-surface-data-eraser/fig4-start.png" alt-text="Figure 4. select disk 4 ( select usb pen drive no 4 ) Figure 6. If your Surface continues to fail during this process, it is passed to the repair line to remove any faults. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. Do not edit this section. Simply click the Start button. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. d. Release the Volume Down button. The BMR image can be downloaded and installed, or a custom image can be deployed. Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github @RAJU2529 Thank you. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image.
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