- Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. More information is posted on the this page. IDPH Web Portal - Illinois This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Phishing attempts are on the rise and one simple click can put the entire organization at risk. A good tip is to clean up your screen as you go. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. Then follow the steps below for the download. Cyber Best Practices document for more information on this topic. Industry best practices guide secure service delivery to agencies. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. DoIT Service Portal | RI Division of IT - Rhode Island The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Remember to get some exercise each day. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Please follow the procedures here. both Illinois residents and out-of-state users. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Recover a Digital ID Did you forget your password? Please include your name, phone number, and specific application name, detail of . Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Staff will respond to service requests during the published Business Hours. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. The registration process for State of Illinois Digital IDs begins here for all users, This is especially true in our current remote work environment combined with heightened public health alerts. If this feature is not listed, it may not be enabled. For instructions on how to do that while working remotely, visit remote work FAQs. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. This system is for authorized users and official business only. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. TTY Support Line: 866-277-5669 Central Complaint Registry. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Were you able to access something, but now can't? May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Link to DoIT Health and Wellness. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. -Staff will escalate to management as required. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Grace B. Hou, Secretary. From identity management, administration of the statewide network and creating agency resiliency plan. Agencies who have adopted Office365 can access these resources by going to May 20, 2020Webex is your go to for all Remote Work meeting events. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. The device allows for remote access and does not require any additional configuration. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. http://www.office.com/. There is no right to privacy when accessing or using this system or any of its components. Read the FAQ. IDHS: CSA Tracking System June 5, 2020 LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Remember not to shut down your PC at the office. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Go to your account on the trusted website to see if your account needs any attention or additional information. If you are using the Citrix Workspace App, you run the risk of not connecting. Users working from home using Citrix should perform regular resets of work PCs. Enterprise Desktop Services. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Provide justification or business need for the escalation. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Benefit Choice is open thru the end of May 2020. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. IDHS Help Line 1-800-843-6154 Chicago: 312-814-DoIT (312-814-3648) Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. IDoIT (@IllinoisDoIT) / Twitter The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. LEADS 3.0 - Illinois State Police Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). More information is posted on the DoIT Remote Work page. Please respond by saying, "This is . IDHS: ROCS Version 6.14 Download Instructions By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. IDHS: IES Access and Support Center for External Partners Report all suspicious activity to DoIT.Security@illinois.gov. Make sure you are getting up from your desk/table for breaks to move around during the work day. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Catalogue2ollialu 1 9ailepos=022663 After you login with your Digital ID, you will be prompted for your RACF credentials. If they are asking for information from you, be safe and exit the email or text. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois
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