We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If the issue is between residents, owners, or the owner corporation, there are four general steps to resolving it: Talk about it Speak to the owners corporation Use Fair Trading's mediation service Go to the NSW Civil and Administrative Tribunal. For example, letters or emails between you and the agency, photos or other documents. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. We cannot handle complaints about the NSW Police Force or a member of the NSW Police Force. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). update contact details, including emergency contacts. The NSW Ombudsman aims to improve the way public and community services are managed by working with state and local government agencies, and some child and family service providers. Select a department Select an agency. Registrar of Community Housing - Enquiries & Complaints how you would like us to help you provide feedback or make a complaint. If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. We cannot handle complaints about child support. More information is available on the Commission's website atwww.judcom.nsw.gov.au. We cannot handle complaints about legal services or courts. Complaints & Appeals - Housing Trust NSW Department of Communities and Justice (DCJ), child protection and family support services, out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC), Aboriginal Land Councils local Aboriginal land councils and the NSW Aboriginal Land Council. If you work for the NSW public sector, see Making a public interest disclosure. However, your complaint about a decision might include a matter that we can assist you with. Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Your report is confidential and we treat it seriously. promise to improve our policies, procedures or systems. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. The way we collect, store and use any of your personal information is regulated by law. When you're ready, make your complaint online. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. Part 1: What is unreasonable conduct by a complainant? This function is given to the Registrar by section 10(1)(e) of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW). It takes about 15 minutes. How to contact DCJ Housing Last published 01 Jun 2020 You can contact us a number of ways: Visit our website at www.dcj.nsw.gov.au Phone 1800 422 322 Email feedback@facs.nsw.gov.au Visit your local DCJ office Write to us: Locked Bag 4001, Ashfield BC 1800 DCJ Housing website https://www.facs.nsw.gov.au/housing Our website has: We value your feedback on how we have handled complaints and communicated the outcomes to you. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. An online form is available where the provider is registered under the NRSCH. But, there are complaints we cannot help you with: for example, Centrelink (Services Australia), Australian Tax Office (ATO), electricity, gas, water and phone companies, and other private businesses. Call 1300 652 488 to arrange a translator to speak in the language you need. Part 1: What is unreasonable conduct by a complainant? Complainants who remain anonymous are not afforded feedback regarding the outcome of the investigation into the matter raised. To find out how to get in contact directly with someone from one of the justicedivisions of the Department of Communities andJusticecontact us. about your disability, or what is your preferred language, and. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. This might be about detrimental actions taken against you after you made a disclosure. Contact the Telecommunications Industry Ombudsman. Requesting maintenance and reporting problems - Family & Community Services See our Accessibility page for further information. provide you with further explanation of a decision that has been made. If a complaint is within the Registrar's jurisdiction: the staff member will attempt to resolve the issue at the initial point of contact, where a complaint cannot be resolved at the initial point of contact, a plan to investigate the complaint will be formulated and the Registrar will notify the community housing provider involved and seek a response, the Registrar's office will analyse the community housing provider's response and any evidence that has been received in relation to the complaint to determine if the community housing provider has met its legislative responsibilities, All complaints are investigated and handled in an objective manner, using procedural fairness and the principles of natural justice, All staff involved in complaints management treat all information as confidential to the extent possible given the need to investigate the matter. If the agency doesn't respond when you contact them, or you're not happy with their response, the next step is to find the right ombudsman or other external complaints body to complain to. HAC is independent and can review FACSs decisions and recommend changes. being bullied by other residents. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). The Housing Appeals Committee only deals with appeals about property modifications relating to disability and special needs - Appealable Issues. U.S. Department of Housing and Urban Development 451 7th Street, S.W., Washington, DC 20410 T: 202-708-1112 You will need their permission to do this. You can do this by contacting the person you have been dealing with and making this request. We cannot handle complaints about NDIS providers (registered or unregistered). Once yousubmit your complaint, we'll email you a copy of it. If you make a complaint to us and we can't handle your complaint, we'll tell you who can help. How will you protect the privacy or confidentiality of my complaint? This gives the agency a chance to fix the problem. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). To help us assess a complaint, we generally require you to provide some evidence to support your complaint. How to contact DCJ Housing | Family & Community Services If you signed a contract of purchase between 11 November 2022 and 15 January 2023, you can claim a refund of the stamp duty paid through the Revenue NSW website until 30 June 2023. You can submit an appeal using the online appeal form located on the HAC website. Please don't include personal or financial information here, DCJ Complaints and Feedback Management Policy. If a complainant wishes to remain confidential or anonymous this request will be respected and the complaint investigated to the full extent possible, however the complainant will be advised that a confidential or completely anonymous complaint could at times inhibit the effective investigation of their complaint. You will need to give as many details as possible about the problem that needs repairing when you call. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. The following list of links that will help you find the right place to make a complaint. Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). Housing Complaints, Appeals & Feedback: Home In Place serious and substantial waste of public money. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Community Housing Innovation Fund (CHIF) Find funding programs to help deliver social and affordable housing across NSW. If you work for the government (including local government) and your complaint is about serious wrongdoing in your workplace, see Making a public interest disclosure (whistleblowing). Contact the: We can handle employment complaints relating to public interest disclosures. If a complaint is serious or complex, it may take longer. An appeal can be made if you feel we have not followed . Direct a complaint about a DCJ funded contract to the relevant DCJ contract manager. If your neighbour is a tenant of FaCS Housing NSW (sometimes called Housing Commission or Department of Housing), you can make a complaint to FaCS Housing NSW about noise. We can handle complaints about most NSW government agencies, including: Housing; Service NSW; Transport for NSW; Land and Housing Corporation; Revenue NSW; NSW Trustee and Guardian; Fair Trading; Department of Education (including public schools) Registry of Births, Deaths and Marriages. However, if you find it hard to work out how you can make a complaint to the agency, you can contact us and we will help you - see Get help making a complaint. A community housing organisation, housing association or housing provider: you need to contact them directly. Housing and homelessness - Communities and Justice We cannot determine liability, order payment of compensation or change a decision made by NCAT. Once you are contacted, the person will try to resolve your complaint, or alternatively, you will be provided that persons contact details so you can check on the progress of your complaint if it requires further investigation or input from another agency/person. Level 24, 580 George Street The Registrar of Community Housing is within the Ombudsmans jurisdiction. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. You can still access up-to-date, reliable information on the existing Department of Justice websites. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub. All parties must ensure that information is restricted to those who genuinely need to know. Although we wont be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. Independent Commission Against Corruption (ICAC) (contact the, Law Enforcement Conduct Commission (contact the. We cannot handle complaints about services managed by federal government agencies, including: We can handle most complaints about local councils in NSW. You can also complain to the AHO directly by contacting one of their offices or by visiting their . Enquiries and complaints can be made by telephone or in writing. For tenants - most issues related to transfer, disability modifications of dwellings, succession of tenancy, calculation of rental subsidy. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. Housing and homelessness launch. However, we cannot handle complaints about decisions of local councils that involve: We also cannot amend or revoke development consents. For information please see the During a Tenancy Policy. what you think should happen to resolve your complaint. Having trouble with your rates and charges? Your rating will help us improve the website. HUD also provides a Spanish language version of the online housing complaint form. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. prioritising delayed actions or decisions. east. Anonymous complaints will be registered and referred to the relevant area for review. Monitoring Community Services We promote and protect the rights and best interests of people using community services in NSW. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. E-mail: customersupport@jaggaer.com. You can complain to us about community services for children and young people, such as: out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC) leaving care and aftercare. When examining your complaint, it may be necessary for us to seek information about your concerns from other staff members and other areas of the Department. Toll free: 1800 451 524 (Australia wide) Keep a copy of emails or letters between you and the agency. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. You can accessour apology to the Stolen Generations. First Home Buyer Choice. It takes about 15 minutes. Premier targets healthcare ahead of national cabinet - as it happened Most complainants who come to our office act reasonably and responsibly in their interactions with us, even when they are experiencing high levels of distress, frustration and anger about their complaint. For complaints aboutCorrective Services, pleasecontact Corrective Services. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. PDF Community housing related complaints (general) Fact sheet Anonymous complaints are only investigated in special circumstances. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. commence a formal maladministration investigation into your complaint. We can handle complaints about community services run or funded by the government. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. You can check if a provider is registered by searching the NRSCH National Provider Register or the NSW Local Scheme Provider Register. The Registrar of Community Housing acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future, Guidelines for managing unreasonable complainant conduct, Breach of the agreement, such as rent arrears, For applicants - most issues related to eligibility to be on waiting lists, priority on those lists and the provision of other services, for example emergency housing. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Types of Complaints Investigated by FHEO. You may also consider seeking a referral of your complaint to mediation. eTendering - NSW Department of Communities and Justice - Current Tender Argiri Alisandratos, acting associate secretary of the Department of Families, Fairness and Housing, says he wants the child protections system to be led by Indigenous organisations: Generally, we will provide an acknowledgement to your feedback within 3 business days and aresponse to your complaint within 21 business days of receipt. Complaints we handle - NSW Ombudsman Go to www. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. Contact us Includes general enquiries, crisis numbers, media, helplines and feedback. You can choose to remain anonymous when you submit a complaint. However please note that not all complaints will be suitable for mediation. Alternatively, you can contact your localDCJ Housing office. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). Your rating will help us improve the website. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). For all other service providers, including Energy Australia, AGL and Origin, contact the Energy and Water Ombudsman NSW. The Ombudsman does not have power to make binding and enforceable decisions. Repairs, modifications and maintenance to a property | Family Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. not telling you the outcome of your complaint. If there is, we may suggest changes to policies or procedures. You need to give them a chance to sort out any problems first. You can also help another person to make a complaint. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. If you have a complaint that is serious or complex, it is generally best to put it in writing. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Public interest disclosures (whistleblowing), Children, young people and family services. what happened after you contacted the agency. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). It is a criminal offence for anyone to take any action against you for making a complaint to us. completing an online feedback form at www.housing.nsw.gov.au. Open all What can you give feedback or complain about Antisocial behaviour complaints Other complaints Positive feedback Last updated: 22 September 2020 The Police Assistance Line will give you an event number for your report, make sure you write this down. Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The AHO respects the right of our clients to complain if they receive poor service. All reports are treated seriously and managed in the strictest confidence. You can seek legal advice about applying to NCAT for an order. Complaints about community housing providers should be made directly to the provider. If your complaint is justified, we can do one or more of the following: If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. Please note, the Registrar does not provide accommodation and is unable to assist with accommodation requests. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. For all other complaints, please see the following information. We promote awareness and understanding of the PID Act. If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. We will need all the evidence you have to assess your complaint. Aboriginal people can apply for housing and access work and study opportunities, Learn about your rights and responsibilities as a tenant and request help with your home or tenancy or find out more about management transfers in some areas, Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy with DCJ, Factsheets about applications, eligibility for housing assistance and tenancy matters, Policies about applying for housing assistance, including private rental assistance, and for social housing tenants, We're changing the way social housing is delivered and how we respond to homelessness in NSW, Resources for affordable housing, community housing and specialist homelessness service providers. You can ask someonesuch as a family member, friend, or community workerto help you or to submit the complaint form for you. Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. For all tenant enquiries and complaints. Make your complaint online. Please refer to the Housing Trust Complaints Policy for more information. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Our website uses an automatic service to translate our content into different languages. The Attorney General and this Department do not have the power to overturn a decision of a court or tribunal. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. Justice Health and Forensic Mental Health Network. We can support people with disability and Aboriginal peoples, and have information in easy English and other languages, see Information in other languages. Enquiries and complaints can be made by telephone or in writing. Alternatively, consult the Funded Contract Management Framework page, Issues and complaints tab, for other ways to make a contracting complaint. However Registry staff cannot give you legal advice or recommend what action you should take. We will give you reasons for our decisions. We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. It could be a government agency, community service provider or a private company. However in a very small number of cases some complainants behave in ways that are inappropriate and unacceptable despite our best efforts to help them.
Impact Of Tropical Cyclone Florence On The Environment, Ludwig Timpani Gauge Letters, Becky Isaacs Net Worth, Articles D