The list goes on. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. John Myers: They said, We want you to go to San Antonio and be the plant manager, not the number two be the number one. I said, Im not sure I want to do that. I learned another important lesson. Patrick is still trying to learn it., John Myers: Youre clearly resilient, Patrick., Paul Giannamore: He takes a lot of beatings on The Buzz, that's for sure., John Myers: You were talking about Cintas. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. John Myers, President and CEO at Rentokil North America Anticimex has realized it. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? Older customers are more inclined to send emails about changing credit cards so on and so forth.. Did we get them trained up to our standards within a reasonable amount of time? Alex started in 05. They've scaled a $1.5 billion pest control company based on that 149 number. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. Caso continue recebendo esta mensagem, You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. Paul Giannamore: I never get hung up on this whole brand issue. As an outsider looking in, how would you describe Rentokil culture? Paul, thanks again for getting John Myres on The Buzz. Now you're surrounded by all sorts of subject matter. Scores indicate decile rank relative to index or region. Something went wrong while submitting the form. Fast and chaotically means not profitably. John Myers is a Managing Director, North America of Rentokil Initial PLC. It's slightly frustrating for him to have 150 brands in North America., On the other side of that equation is do you care? The second thing is we're in growth mode. It's a market that has yet to consolidate my mind and that'll happen at some point in the future. There's continuity of thought and process. Als u dit bericht blijft zien, stuur dan een e-mail There's a separation that has to occur. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. Cintas has a good brand name so it could be considered an upgrade. I don't know how long ago this was but this is going back at least a couple of years. John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. That's an entirely separate episode on customer retention measurements. We tend to think about an unsexy industry like sales is cool and flashy. I can't show up and think I'm going to slide. Is it him being the sales guy and wanting to get out there and kind of get his sales on? We took about 5 of their elements and about 5 of our elements and it became the new 10 and it was better. He's got over twenty years of route-based service business. Patrick Baldwin: Paul, have a great week. I was told never to come back. I've been wanting to talk to you about X, Y, and Z. I could tell if you were having a good day or bad day and all those things that allow you to be better at your job. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. I was the head of sales and marketing for the UK. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. You're in trouble if that's the case. John scaled a regional pest control company to a national empire, and he's . Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. Si continas recibiendo este mensaje, infrmanos del problema What widgets was this company making? I've got this big dashboard here of metrics that go up and down the P&L. It's spinning in my head. Anything that you heard on the street or anything that you can talk about? They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. As soon as you've answered the why, then the KPIs become evident about what you should track. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. When I came to Rentokil a couple of years ago, I was predisposed to say, Why are you doing this multi-brand thing?, There are 3 or 4 reasons why we're where we are. How do you get yourself in the mindset to be successful every day?, John Myers: First of all, I work for a boss that is bright. The last time you and I saw each other was pre-COVID. We started to build out the structure., We never move quickly on that because there's the stuff you don't know, operating systems, branding, strategy, and all that stuff. In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? I thought we had good specialists. The reason being is, at that moment, they know what's behind them. Their paychecks, uniforms, signs, and trucks. That's not what happened. Do you know why? I'm not so sure it's that big a leap. I've known Jim forever. That's kind of a Rockstar., Paul Giannamore: He's been around for a while. Age Vanessa Evans Daragh Fagan John Pettigrew Mr Fagan Ms Evans Angela Jackson Mr Wood Andrew Ransom Mr Ransom Richard Solomons Julie Southern Mr Myers 0 20 40 60 80 wallmine.com It was great. What was the first stop on your train? Why is that important? Usually, people are saying, Tell me the story. If you hire someone that's not a culture fit, you agreed to have a divorce at some point. We're careful to make sure that we're not going in too fast and saying, X, Y, and Z. I could keep going.. View John Myers's business profile as President and CEO, Rentokil North America. To a large degree, Rollins has a portfolio of independent brands. Rentokil North America "john myers" Reviews | Glassdoor They know the hot spots of the house and they know whether the issues are. The company also provides hygiene services, including the provision and maintenance of products, such as air fresheners, sanitizers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap and hand sanitizer dispensers, toilet paper dispensers, and floor protection mats. You can do a little bit on price increases. If money and terms were equal, I want to know, how would you describe Rentokil in comparison to other strategic buyers? Previously John held various senior management roles at Cintas Corporation. John Myers: I'd probably be the, I'll sell it and you do the work, guy. John did on uncovering things during due diligence. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. He wanted to make incremental improvements in the base business. They're not taking ride alongs with technicians at random intervals. There can be a variety of things that go wrong. From an acquisition, business case, performance, growth, happiness of colleagues that did stay with us, it's been a super win. Rentokil North America boss offloads 1.2m in shares You brought up MCS, VDCI, VDA, and Solitude. I'm getting an offer letter. Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. I spent sixteen years in the beer and soft drink can division. In pest control, it's been relatively stable. Paul Giannamore: You talking makes me think about something. I was with the Head of HR and were talking about my assignment and he said, We're trying to figure out what it should be but I have a question for you. I said, What? He said, You have a daughter, right? I said, Yeah. John Myers is a Managing Director, North America of Rentokil Initial PLC. I was taking that as a baby. Its 0.1% or something like that. What does that do for him as a CEO? Eventually, you have to sell it through the organization so that the strategy becomes the organization's strategy rather than mine., John Myers: They said, It seems like you're a pretty decent sales guy in Ohio. They come up with Orkin as a result and we lose business. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. When I talk to kids that are looking for jobs at a college, I say, Seriously, these are the two things. Not only do you folks publish a lot but you have a lot of presentations. John Myers, CEO of Rentokil North America: On Growing a $1.5 - IMDb Every day, I see every accident report in North America. This is comical to me but we still do it. Paul Giannamore: You guys would have gotten to the moon and back. I have nothing but respect for those guys. Similarities between pest control and janitorial cleaning? Even the best ones, you'd look at it and you go, We could have done that better. This one was interesting. We call them specialists but the industry calls them technicians. Korn Ferry called and I took the call and they described Rentokil. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. Rentokil Initial plc, together with its subsidiaries, provides route-based services in North America, the United Kingdom, rest of Europe, Asia, the Pacific, and internationally. Rentokil Initial plc 0207 592 2700 Kate Holgate / Tom Williams Brunswick Group 020 7404 5959 Notes for Editors 1. There's a lot of them. We're behind. Twelve years later, he's adapted to a new way of thinking and doing things. Positive discontent says that even when you win, you're taking another look at how you won and you're saying, That was a little clunky even though we got what we wanted.. He's got an ailing father. It's because they weren't a culture fit.. We all learned this lesson. Paul Giannamore: You learned the polite no from the Southerners. Can you speak to your thoughts on keeping these large platforms separate? If I had a parachute and dropped you in as CEO of a $5 million business, you run a $5 million pest control business. Previously John held various senior management roles at Cintas Corporation. Paul Giannamore: Let me ask you, John. One of the things that you and I never talked about and I'm curious as to how you would even think about this, having all of the experience that you've had up to this point in life, now running this large pest control business.. It infuriates me because we already owned the customer. naar I'm sure you're shooting for that number 2 to number 1 spot? Thank you! Its so much about him. They're quitting for other jobs. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? I don't know if you and I ever talked about this. IN BRIEF: Rentokil Initial North America Director | Morningstar John Myers in Wyomissing PA - President for Rentokil North America, Inc. My voice isn't relevant to our frontline colleagues. I've been involved in situations where John Myers guys have raised this, Paul, this is a potential issue that could result in an indemnification claim. Patrick Baldwin: Its because now we have The Boardroom Buzz., Paul Giannamore: We wouldnt have The Boardroom Buzz had I owned Rentokil North America., Patrick Baldwin: Youll be Paul G driving the diamond-studded Rolls Royce., Paul Giannamore: Quite frankly, Patrick, we would have never met because I don't think we met until 2010.. How do you do it? When he's ready to sell, you're at the doorstep and you're saying, Let's talk seriously., The second part is, and I always say to them, This is the most important part. Its got to be a culture fit with the business you are. What are they called now? They're googling it or something. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. Patrick didn't fail to ask John about brand equity. Patrick, we are going to have to parachute into this interview. I came from a family where we did the stuff. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? Its no biggie. Rentokil Initial salaries: How much does Rentokil Initial pay? I always like to have conversations. What are your thoughts on brand equity? John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. I was always willing to learn. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. Is it different? They'll talk to customers when they call in or whatever, but they're not proactive out on the field. Like a lot of people, I used to get my fair share of calls. They're doing their best. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. The customer attention doesn't get our intention. Rentokil retained those names based on regions or localities? We took that model where we had an overlap of Ehrlich managers. There are OSHA requirements in addition to the fact that someone could get hurt and you could never walk by a safety issue. At Cintas, if we bought a company on a Friday by Monday, it was rebranded. It offers a range of pest control services from rodents to flying and crawling insects, as well as to other forms of wildlife management for commercial and residential customers. The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. John Myers: You spent some time in Philly. John Myers's Estimated Salary Range. It's taken me a while to be able to get my understanding of how this all fits together. That was when I learned that lesson. This episode has been CO produced, edited, and mixed by Dylan seals of HDAudioPost.com. I took the next job that was offered to me. If you need more lookups, subscriptions start at $39 USD/month. I have a lot of respect for David Fisher. You've said something about command and control of Rollins, haven't you? When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. We haven't broken that code. You were hearing some things for the first time., Patrick Baldwin: I learned a lot and I had a great time. Oops! First of all, about 70% of this business is residential, in the US. Some of them are, The dog bit me on the ankle. I got stung by a bee in my ear. I got into a car accident. I fell off a ladder. I twist my ankle in the backyard., I think about safety a lot. You find out the things that you said you were going to do. It's not fair to the colleague. The Myers file. Hopefully, don't pick a place where you can't get where you need to go because that's probably going to affect your capabilities. I'm glad Andy Ransom said no back in 2008. Once in a while, we say, Do you know whos the best next new customer? https://www.rentokil-initial.com Sector (s) : Industrials Industry : Specialty Business Services Full Time Employees : 58,600 Key Executives Amounts are as of December 31, 2022 and compensation. Rentokil North America does maybe $200 million in revenue. There are hundreds of deals that they have done to build that business. You hire the right people and you train them how to do as well as the why to do it and you give them a constant feedback loop about what's going well and what isn't., When you do that, you win because we're all using the same vehicles, whether they're Colorados, the Tacomas. The average Rentokil Initial salary ranges from approximately $25,000 per year for Horticulturist to $100,001 per year for Senior Financial Analyst. John highlights the #1 consideration that Rentokil North America has as a buyer, which may remind you of Episode 14. John, thanks for coming on The Buzz. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. I wonder, staying with ride Aaongs, they've cherry-picked it sounds like. Other OTC - Other OTC Delayed Price. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. To this day, Vic remains close to your organization. I want to win so I do my homework. Does it matter to a seller out there? A motorcyclist died in a fatality a week before the closing. I appreciate you coming out and talking to us. You can't have this super top-down approach. You dont come back from that kind of stuff. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. I want to bring up some potentially uncomfortable situations that we can talk about a little bit. You talked about the Southerners with the polite no. verdade. A smart guy. He used to talk about the top 20, the middle 70, and the bottom 10. Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. Your team has always been reasonable. The average Rentokil North America salary ranges from approximately $39,541 per year for a Customer Service Representative to $182,513 per year for a Regional Sales Manager. Selling shouldn't be considered a negative. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. When you bring that much diversity of thought into your organization, you're going to get better ideas., Patrick, the tricky part is it would be much more efficient for me to go, Let me tell you, we're $1.5 billion. Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. Rentokil North America Salaries - Glassdoor All I do is work in this zip code. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. Someone's going to call up and say, I've got blank. No kidding. John Myers: Route density does three things for us. I know where you're going at. Some other day.. All of a sudden, they're going to turn this thing into some European nightmare. What you heard is what I believe and it's not well-scripted but it usually works as a result. I stole it from Cintas. I was surprised at the lack of DD that was conducted in pest control acquisitions. John Myers: I don't know that step but that's a whole lot. Back in the day, the corporate life was every 2.5 years, a moving company came and the company paid for it and you picked up the kids and they went to a new school. We have bought more companies that have solved problems that we've been in search of a solution for. What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? What does that mean? It does take a few good listening skills as you might imagine. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. John has a diverse business background, with extensive sales, marketing and business strategy experience. Career progression is very much available. Of course, we are as well. You've got HomeTeam, Crane, and Northwest. I got to understand what they think about our organization, what they think about our competitors, what they think about our people. What was that like? Let's debate the heck out of it. John describes the nuanced difference between success and excellence as his company has grown. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. The benefit of getting diversity is the diversity of thought. When Anticimex, ServiceMaster, Rollins, or Rentokil goes out and buys a $25 million business when somebody goes out and buys Mike Rogers Killingsworth in Charlotte Metro that's been there for years thats well known, it doesn't make sense to change that name. Last updated: 1 January 2023 at 11:00am EST. Once again, thats pest control in our customers yards. He and I had a great set of interviews. In those days, American Can was the big one. Youve got to have your A-game every day. Its the same thing with Terminix. I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. Paul Giannamore: That makes perfect sense. It's okay that you talk to the guy that owns the white house before he's ready to sell. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Theres some stuff that keeps the wheels going. I went to work for him and my wife said, What's the job? I said, I'm the director of business development. She said, What's that? I said, Im not 100% sure.. In a lot of ways, Rentokil is similar to Anticimex. I warned you that sales guys like to talk but there are some items in here that you heard that I'm passionate about. You can go up to the door and say, I want to buy your house. The guy says, It's not for sale. You say, I'll make you an offer you can't refuse. Its that whole thing. He's not looking for them to be done in 15 months even, let alone 15 minutes., When I was brand new in my job, I thought an assignment was you had to fix this right away. Paul Giannamore: This guy was out there spending time with customers. Part of that starts with you having to have a family structure that says, Let's do that. My wife and I moved nine times in twenty years or something like that, a bunch of places in the US plus almost a five-year stint in England.