It goes against our guidelines to offer incentives for reviews. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Wait for 15 minutes then get through only to be immediately cut off !!! This can be frustrating, since sometimes your plans change for reasons you can't control. Did you reply requesting full refund. Cabins were pokey. :)We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. Brittany Ferries: Demand Refund - See 3,404 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We use dedicated people and clever technology to safeguard our platform. This makes it a convenient way to take your car on holiday with you. Refund instead of credit notes! - Brittany Ferries Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Everything is applied with this discount.Come on and enjoy the discount in the whole site. A link is given via booking reference and surname. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before | Read 19,761-19,780 Reviews out of 22,508 Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Watch out when booking make sure it's the cabin you want very confusing. With the easing of rules, we are no longer accepting requests for credit notes. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Blamed on the weather but we were late loading, so make of that what you will. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. Anyone can write a Trustpilot review. Sorry to hear you experienced a long wait on hold on this occasion. Brittany Ferries issued us with credit notes. Brittany Ferries has a very limited refund policy. Forget it, their response is that " we'll send you a voucher". We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. Brittany Ferries Refunds. I got Watch the small print when booking sites, unless you definitely can predict that C-19 won't disrupt things. Our freeholder hit us with 3,800 insurance bill. Getting out of the port takes for ever, their food (particularly the dreadful cooked breakfast) is dire, on the overnight boat you are lucky to get 4 hours sleep. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. Don't think so as they have lost my trust. Nothing at all but if i had a nearest and dearest affected with the Corona, i. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Brittany Ferries refund policy didnt hold water - The Times Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Great service. Call 0330 159 7000. Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. Refund Want a refund? Sadly we had to book for our meal in a queue. WebDo you agree with Brittany Ferries's 4-star rating? The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for It is a tool so that people have to upgrade. You have exceeded the limit of sign in attempts. We also ensure all reviews are published without moderation. 1 credit balance, customer's overpayment, security deposit, refund, 2 credit memorandum, unpaid wage, unused ticket, mineral proceeds 3 or unidentified remittance; Special Offers with newsletter sign ups at Brittany Ferries. You have paid 20.00 amendment fee as per the terms and conditions of your economy ticket and the remaining 6.00 is the difference in the cost as you have amended the outbound crossing date. Forget it, the last time my wife tried to speak to them she was on the phone for 3+ hours and then gave up. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. This is not a review of crossing. how to get a refund from direct ferries. Good afternoon,Thank you kindly for your review - we definitely agree with you there! My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Cancellations can be caused by adverse weather conditions and technical failures. WebThe table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. They will answer your email as soon as possible. Much better to have a buffet style meal. Holidaymakers struggle to get refunds. For a better experience, please enable JavaScript in your browser before proceeding. REFUND Brittany Ferries: Cancelled crossings - NO REFUNDS! Christopher Jones, press officer at Brittany Ferries, comments: Our Portsmouth Cherbourg service is operated by catamaran, the Normandie Express. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. Text messages will also notify customers of alternative travel solutions and the point of contact for any further enquiries.. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Hello Mr Foster,Thank you very much for your review - it's much appreciated. Registered in England No. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. Replies to negative reviews in < 24 hours. The majority of our tickets are amenable so you can always choose alternative dates if you prefer.Kind regardsJaneCustomer ServicesBrittany Ferries. Dear Helen,Thank you for taking the time to leave us your valuable feedback.I am sorry to hear that you have had difficulties speaking with us; we are experiencing high call volumes at the moment but are working really hard to answer customers as quickly as possible.Once again, thank you for your feedback.Kind regardsLeahBrittany Ferries. I know I was entitled to a refund by law, but we go to France a lot so we were happy to accept a voucher, Sandie, 69, said. WebBrittany Ferries is your route to an extraordinary time in France and Spain. Instead you can Book with Confidence knowing that you can amend your travel dates without incurring an amendment fee during 2022.. With the easing of rules, we are no longer accepting requests for credit notes. If they choose an alternative, the amount of the unused fare can be refunded or credited for their next trip. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. This is a normal experiance when trying to telephone them. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Department of Transport. Any comments made on this website are the views of the respective poster, and in no way represent the views of the VW California Club Administration or VAG. Find new Brittany Ferries offers at PromoPro.Service sale - further reduction 15% - it is best time to buy it with this unbeatbale price.Shop now and save money now. Once again, thank you for taking the time to write about your experience. No significant complaints in the past. I have been unable to locate your booking to record this compliment for the crew. Our crossing was cancelled, without any warning sent to us. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Very helpful information on the phone. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. If a passenger learns of the cancellation at the ferry terminal, the best solution is to deal with staff on duty there and then. Brittany Ferries: Refund Refund Refund - See 1,177 traveler reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. Brittany Ferries Reviews | Read Customer Service Reviews Further details are contained in the Guide for Customers and the Guide for licensed Tour Operators and Travel Agents. Our latest Brittany Ferries sales from May 2023.Get 20% on Service, take time to order now. We appreciate your patience during this time. refund The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. Have become too expensive, when they are open. Many travel insurers offer savings on customers premiums by treating cancellation and curtailment cover as an exclusion to the policy. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A I still have Two and a half months before BF take the Final Payment. 10 days ago I decided to email to Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Choice between a refund and credit to be given. I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries. Refund Code For Brittany Ferries December 2022 - PromoPro UK Have just heard from Brittany Ferries via Trustpilot that they are sorry that I have not had a good experience and should e mail their customer services for their assistance!! BRITTANY FERRIES The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. However, be sure to read the small print if your travel insurance policy isnt a new one you may need to upgrade it. Both Portsmouth and Le Havre are busy port cities with plenty of amenities. Sometimes no reason given. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Save money with our valid Brittany Ferries promotion for May 2023.A discount code is your key to save money. If you would like to email us your booking reference, that would be appreciated. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. You have a right to enjoy free shipping when you order Brittany Ferries for the first time. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. Thank you for your reply hear with in 4 hours. If the seas are stormy, ferries may be pulled or delayed for safety reasons. This means that it's best to avoid needing to cancel your travel booking as much as possible. This is good value, as taking the refund then renewing later would almost certainly result in a Recommended experiences in and around Portsmouth. Grab a promotional code, discount code or voucher for 2023. Brittany Ferries sale - additional reduction 30% Service. WebDesired outcome: I would like a refund please. Further 75 off Selected Crossings at Brittany Ferries. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. Refund Refund Refund We are obliged to continue to request that passengers fill this in before travel, so that the relevant Authorities have the information before the travel date.Furthermore, this is a request from the Home Office and not a Brittany Ferries travel requirement. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Try employing more staff? Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Which is impossible. Great!Well no. WebIf you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online.