Thank you for contacting AXS. BBB Business Profiles generally cover a three-year reporting period. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. You can also submit a Help Request Form on their website at www. 1. ups. You may also be linked to a third-party site, which is not affiliated with our Service. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Get Shipping Help. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Yes, police can investigate missing parcels. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. It is also possible that the sender may ask you to send the package back to them. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Thank you for contacting AXS. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. What is will call and how do I pick up my tickets? All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. 1 Reply GMHoodwink 24 days ago We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. All photography, filming and other recordings of the event are PROHIBITED. Some shippers restrict the ability to change your delivery. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Create an AXS Coachella Fan account now or update your current AXS information here. 2. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. This response is final and will not be reevaluated. Note that Internet Explorer is no longer supported. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. SEARCH/NO EXPECTATION OF PRIVACY. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. How can we possibly contact them with a question? Sign up now. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. 3. ***Premium members get two free confirmed 2-hour delivery window requests per year. They shipped my tickets to the wrong address even after updating my address months before. During the event, strobe or theatrical lighting may be used. This does not apply to "Adult Signature Required" deliveries. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. BBB is here to help. . Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. An adult must sign for these packages at the time of delivery. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. When does will call open and close? If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. **************************************************************************We apologize for the inconvenience. All ticket prices for events that occur in Canada are stated in Canadian Dollars. (United Kingdom) Dont see what youre looking for? If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. We act on your behalf, as seller, when listing or reselling tickets. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Refunds can take 5-7 business days for the funds to be received. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. (United States) Coachella Valley Music and Arts Festival Please be sure when accessing the AXS app you are NOT connected to WiFi.